The Future of Enterprise IT – From Systems of Record to Systems of Engagement

Posted by on January 26, 2011

Enterprise IT is a continuously evolving process, just like how our existing Systems of Record were first introduced several decades ago, a new System of Engagement is making its way into today’s organizations. What prompted this system of engagement and what steps should organizations take to effectively incorporate this into their existing infrastructure?

The consumerization of IT has driven enterprises to redefine how they think about information management, control, and governance in order to deal with social technologies. Furthermore, organizations today have become more collaborative in their daily operations in order to better facilitate communication – both internally within departments and externally with global stakeholders. Social business is then, in effect, leveraging social technologies to improve collaboration and responsiveness.

In a recently published report by AIIM, Systems of Engagement and the Future of Enterprise IT: A Sea Change in Enterprise IT, Geoffrey Moore compares and contrasts existing Systems of Record with Systems of Engagement. These system of engagement tools overlay and complement organizations’ investments in systems of record by providing Web-based access, usability across a variety of hardware and software platforms, and cross-organizational collaboration.

The report addresses important questions such as:

  • How will the core value chains within our organizations – innovating, designing, procuring, marketing, selling, servicing, and governing – be impacted by social business systems?
  • What are the issues facing end users who wish to better leverage their information management systems to:
    1. improve operating flexibility, and
    2. better engage with customers?
  • What is the path forward for implementing, sustaining, and managing social technologies effectively and responsibly?

Analysis from the report was reviewed by 20 CIOs and IT executives from major corporations and government agencies and by a Task Force of executives. As a task force member, Alfresco has already started to adopt this System of Engagement by incorporating features into their ECM platform to form a new category of Social Content Management.

For more information and to download the report, click here.

State of the ECM Industry 2010: Promising Outlook for Open Source

Posted by on May 20, 2010

AIIM (Association for Information and Image Management), released its “State of the ECM Industry 2010″ report yesterday. This report, underwritten by Rivet Logic, surveyed over 750 members of the AIIM community and yields some interesting facts about ECM, and in particular, open source ECM.

The study revealed that open source ECM solutions are only used by 6% of organizations, along with 3% for WCM and 2% for portals. But the good news is that an additional 9% plan to adopt open source for ECM, WCM or portals within the next 2 years. Most respondents also have an open mind on open source usage, with 64% saying that they would consider it mainly due to its cost benefits.

The report also covers other ECM-related topics including ECM business drivers, SharePoint, and Enterprise 2.0.

To download a full copy of the report, click here.

Rivet Logic To Host Reception at Upcoming AIIM Expo & Conference

Posted by on March 24, 2009

The annual AIIM Expo & Conference is less than a week away, and this year, Rivet Logic will be an active participant. Not only will we be exhibiting on the show floor, we will also be hosting a seminar and cocktail reception.

The reception will be held on Wednesday, April 1st, at 5pm at the Philadelphia Downtown Marriott adjoining the Philadelphia Convention Center where the AIIM Expo will be held.

The topic of the seminar will be Open Source ECM in Action, an opportunity for attendees to learn from our real-world experiences implementing Alfresco across a wide range of vertical markets & application areas, including a case study from the pharmaceutical industry.

To top off the free food, drinks, and engaging topic, we will also be raffling off a Kindle!

For full event details and to register, please visit

And if you’re planning to attend the AIIM Expo, don’t forget to come visit us at Booth #524 or our virtual booth!

We hope to see you there!