Tag: trends

Top 5 Health IT Challenges for 2018

Posted by on January 31, 2018


Our mission is to deliver riveting digital experiences for our healthcare clients. A new year always inspires a fresh look, and 2018 will bring a new (as well as continuing) set of challenges for healthcare executives. If you want to know what healthcare leaders are most concerned about, just ask them. Surveyors for Managed Healthcare Executive and the PwC Health Institute did precisely that.

The 2 Surveys Disclosed 5 Challenges

This post summarizes 5 Health IT challenges healthcare executives say are still top of their hit parade.

Challenge #1. Using big data to improve quality and reduce costs continues to lag.

Only 12% of the survey responders reported that their organization is excelling in scooping up and harvesting all the data they generate and can harvest from other sources. While the percentage remains static from the 2016 survey, 46% of the respondents report they have come “a long way” in this area—up from 39% from last year.

Handicapping that progress is that, even though more healthcare data is generated, the information is scattered across multiple sources—patients, providers, and payers. There is no single source for healthcare data. Patients migrate between different health plans or providers, but the data does not follow them.

Most organizations do not have the technology to capitalize on big data. It is everywhere, but it is locked in silos with different formats and, again, from a variety of sources. To get at it, organizations need the big data technology infrastructure to get it, store it, and analyze it at a scale that is useable.

Our take on implications for healthcare clients: New ways to manage big data are growing at an explosive rate. It is all about aligning business goals with the technology. Rivet Logic’s big data solutions leverage the power of MongoDB to get a focused view of opportunities for cost reduction along with increases in productivity.

Challenge #2. Value-based Reimbursement Initiatives are lagging.

Value-based programs reward healthcare providers with incentive payments for the quality of care they provide to Medicare patients.  Organizations continue to struggle in this area because the traditional fee-for-service system does not mesh well to a metrics- and outcome-driven value-based care approach. Also, delivering value-based care requires new infrastructure, workflow, and information sources, which are vastly different from those already in place.

How Rivet Logic can help you to migrate from fee-for-service to value-driven value-based care: Improving the patient experience is at the core of value-based care. Organizations need better collaborative processes and tools and the right mix of tools, which promote transparency and better internal communication.

That communication relies on patient profile management and turning the customer experience into a single data gathering session, which does not have to involve information overlap in data silos.  For a detailed view of that process, download our data sheet to learn more about how address customer identity management.

Challenge #3. Patient experience must be a priority and not just a portal.

Just under half (49 percent) of provider executives reported that one of their top three priorities during the upcoming years will be revamping the patient experience. That effort will require healthcare organizations to “connect data points across and beyond the organization to understand how the patient’s experience fits” into the business.

Again, executives agree that it all centers around bringing in multiple data sets. It requires “governing them, establishing ownership, and utilizing them to provide a real time, actionable information about the patient.”

Connectivity is the key. The patient experience is being transformed by technology. A connected health system requires better engagement of everyone—providers, their employees, and, most importantly, the patient. Digital solutions, like patient portals and mobile applications are supplanting visits to the office. Patients can self-monitor their conditions and transmit diagnostics over their smartphones. For more insight on this challenge and how Rivet Logic can help with that connectivity, download our data sheet to learn more about enabling better care with a connected health system.

Challenge #4.  Securing the Internet of Things.

PwC predicts that there will be more cybersecurity breaches. So, hospitals and health systems need to be educated and prepared. PwC reported that 95 percent of the surveyed executives believed their organization is protected. However, only 36 percent had management access policies in place. Worse yet, only 34 percent could point to a cybersecurity audit process.

Managed Services is one solution. Rivet Logic provides a flexible and scalable array of automated processes, services, and on-demand infrastructure designed to reduce IT costs without sacrificing quality or security.

Challenge #5. Artificial intelligence will be a healthcare coworker.

Healthcare employees function best when automation takes over tiring, labor-intensive tasks. An average of 70 to 80 percent and  Business executives reported that they plan to automate routine paperwork, scheduling, timesheet entry, and accounting with AI tools. In fact, a whopping 75 percent of healthcare executives “plan to invest in AI in the next three years.”

Again, managed services provide the pathway to keeping up with developments in IT in an environment of an expected continuing shortage of healthcare professionals.

Join us March 5-9, 2018 at HIMSS18

Rivet Logic will be exhibiting at HIMSS18 in Las Vegas in the Connected Health Experience pavilion.  Discussions of approaches and solutions to the above-mentioned challenges–and much, much more–will be on the agenda, including:

  • Clinical Informatics & Clinician Engagement
  • Compliance, Risk Management & Program Integrity
  • Data Analytics/Clinical & Business Intelligence
  • EHRS
  • Health Informatics Education, Career Development & Diversity
  • HIT (Health IT) infrastructure & Standards
  • Improving Quality Outcomes Through Health IT
  • Patient Safety & Health IT
  • Privacy, Security & Cybersecurity

The Data Analytics Trends that Will Shape 2018

Posted by on January 10, 2018


As a field, data analytics is only growing. Not only has the industry of data science broadened substantially, but many companies are finding themselves devoting large amounts of resources towards understanding data analytics and trying to identify new trends. This reliance upon data is only going to grow through 2018, as companies are finding that the data that they collected may contain even more useful information than they previously believed.

2018 is going to find many companies making better use of the data that they already have, and fine-tuning their existing data collection and analysis methods.

Better Personalization Metrics

Industry leaders are hard at work creating incredibly detailed profiles of their customers. Companies don’t need to develop this information themselves. Google, for instance, has fine-tuned its customer profiles and made these customer profiles accessible to those using its analytics and advertising services. Social media platforms have been able to capture customer information similarly, from Facebook to LinkedIn.

The result of this is that advertising is likely to become hyper-personalized to each customer. Not only will companies know the demographics of each customer (age, gender, location), but also their buying habits, how much money they make, and which locations they frequent. Businesses will be able to increasingly target customers and anticipate their needs, ideally creating a situation in which advertising becomes more valuable to the customer.

Augmented Reality Systems

Augmented reality has been kicked around for the last decade, held back by issues regarding processing speed and (perhaps more importantly) battery life. Augmented reality feeds digital information about an individual’s location directly to them, often through a visible “heads up” display.

Not only is this going to change the way individuals interact with the world, but it’s also going to change the data collected. How often do users spend looking at a specific product? Which products or locations do they display further interest in? These will all create incredibly valuable data points that will again be used to create a realistic model of what customers want and need.

Streamlined Data Solutions

Companies have built up their data caches. Now they’re looking for streamlined, agile solutions that can help them make use of the data. In the past, companies were satisfied with collecting as much data as possible and then mining them for as many insights as they could find. Now, companies are more focused on fine-tuning their systems, generating and using the minimal amount of data they need for effective results.

This will create a rise in agile data science, whereby companies will be able to quickly create data sets, respond to and modify these data sets, and produce tangible results from their data sets. In this, the emphasis will be less on the data itself and more what the data can do for the company.

The Science of the Customer Journey

Buyer personas have led to further exploration of the customer journey, a science that attempts to identify the stages that customers go through when investigating and making a purchase. Customer journeys are an incredibly effective way to understand customers and their unique needs.

Data science is likely to be integrated into further understanding of the customer journey. What drives a customer to seek a product? How often does a customer generally research a product? What types of research are most effective and most compelling? What makes a customer more or less likely to find a company and engage in a purchase?

Customer journeys are designed to model customer behavior, so that companies are able to more accurately give customers the information and the prompts they need to continue their journey. In the coming year, this will evolve into a science of its own, and marketers will likely be collecting more customer behavior-related data than ever.

Machine Intelligence Continues to Advance

Alongside all of this, machine intelligence and machine learning will continue to advance. Many businesses have large volumes of data, but it is actually identifying patterns within that data that has become difficult. More advanced machine algorithms will be developed to clean usable, actionable insights from the data that is stored. Machine intelligence will increasingly be used for tasks such as scoring leads, identifying keywords, and targeting specific demographics.

More advanced, learning algorithms are being developed that can, within their parameters, work to improve their own functions. With the right data sets and the right code, marketing algorithms will be able to fine-tune themselves and optimize their own performance. This will be especially useful in A/B testing or split testing, as algorithms will be able to test out different marketing functions and determine the optimal configuration on their own.

Small amounts of this are already cropping up in apps and social media platforms, such as the ability of an algorithm to determine what is most likely to get a profile clicked on, or which photos and posts are most engaging. This can be used in a marketing sense to determine not only which products are most attractive to customers, but which photos they prefer to see, and what descriptions they’re most interested in.

For the most part, 2018 is going to see a maturation of data analytics and data science, as companies invest more money into both collecting and understanding their data. But technology itself is going to play a significant role as well, as the technology behind machine learning and AI is becoming more sophisticated and complex. Either way, companies are going to have to invest more in their data if they want to understand their customers and continue to market directly to them.

Digital Experience Platform Trends in 2018

Posted by on January 02, 2018


The digital experience has changed a lot throughout 2017 and it’s going to continue growing and expanding in 2018. Here are just a few of the trends that companies can expect — and that they should consider following.

The Digital Experience Will Become More Important

Digital Experience Platforms (DXP) are no longer optional, especially for large companies and companies with broad demographic reach. Once only seen in the largest of corporations, digital experience platforms are now filtering down to small-to-midsized businesses that need to remain competitive within their market spaces.

Throughout the last few years, user experience and customer journeys have become key. But many companies have not yet moved over to a unified digital experience. Digital experience platforms are going to become more popular and more important, as businesses work towards developing their strategies and making use of the large volumes of data they have collected.

An Increased Focus on Micro-Interactions

Micro-interactions make it easier to track buyers across their journey. By incentivizing customer progress and breaking up the journey into a multitude of small steps, an organization can better control the path that a customer travels. Smaller, incentivized steps make customers more likely to continue on the journey, in addition to making it easier to determine when customers lose interest and fail to convert.

Just a few years ago, scrolling “one page” displays became a popular method of delivering content media, as companies found that customers were compelled to continue their journey as long as new content was readily accessible. Similarly, micro-interactions feed a customer constant feedback regarding their interactions, thereby promoting continued interaction and avoiding situations in which the customer might have to wait.

Omni-Channel Consolidation

In order to optimize their processes, businesses need to consolidate their data. Companies can no longer track the multitude of different platforms and services their customers may use to interact with them. Consequently, omni-channel consolidation is going to become more popular, with as-a-service consolidation tools paving the path.

Subscription-based, cloud-based channel consolidation tools make it easier for organizations to manage all of their interactions with their customers, rather than seeing their interactions on a granular, per-platform basis. This gives a fuller picture of customer behavior, which leads to sharper, more accurate analytic data.

Agile Product and Service Development

Companies are going to need to pivot faster in 2018. In order to adjust their customer experience, they’ll also need to adjust their products and services in a rapid-fire way. Rather than a traditional, iterative production work-cycle, companies are going to find themselves balancing a lot of moving parts, constantly testing, improving, and optimizing their solutions.

This will create further need for advanced project management and data management suites, as companies are going to have to track not only the changes that they make to their environment and services, but also the results of these changes. Companies are going to have to become ready and willing to immediately respond to customer needs, creating not only responsive platforms but responsive cultures.

“Fog” Computing Will Give Rise to “Fog” Data

On the periphery of every network today are now Internet of Things devices. Not only are smartphones and tablets connected to networks, but so are televisions, coffee pots, and thermostats. These Internet of Things devices are going to broaden and expand in 2018, including wearable devices and augmented reality devices.

“Fog” computing is the term given to computing on these IoT devices, but these IoT devices will lead to something more interesting: fog data. Customers will be able to interface with a number of companies on their smart devices, and these companies will be able to transition the customer experience not only to the fog, but also the cloud.

Smart watches and augmented reality glasses will both represent opportunities for companies to continue to engage their customers, ushering in a new era of responsive devices. And just as companies today can take advantage of special phone features (such as native alerts), these IoT devices will come with additional functionality.

Overall, it’s all going to be about the data. Getting more data, processing it, and consolidating it — all to create a better user experience from start to finish.

Vitalize Your Content in 2015

Posted by on January 13, 2015

revitalize-conceptAt the beginning of every year, the web is flooded with blog posts, articles, and infographics with predictions and trends of what’s in store for the year ahead.

This year, there are a few key trends that seem to consistently appear in every prediction, and they all seem to revolve around mobile, social, personalization/targeting, and analytics.

Not surprisingly, with mobile on an unrelenting rise, organizations large and small are shifting towards a mobile first strategy. And as we’re surrounded by more and more digital content, organizations need to find creative ways to grab users’ attentions, through delivery of targeted and personalized content, and with social features that encourage audience participation.

In a recently published white paper, Vitalizing Content to Drive Social Customer Engagement, we introduce the concept of Vital Content, a new content class born from connecting content, which ultimately enables a deeper level of user engagement.

Traditional Social Enablement Limitations

In this age of the customer, consumers expect their online experiences to be seamless and omni-channel, filled with consistent and contextual data, all the while engaging them through bi-directional conversations.

Traditionally social content and social enablement has been handled with a collection of individual platforms, perhaps one for reviews, another for discussion forums, yet another for ratings and so on. Having content stuck in such silos limits the value we can expect to derive and deliver from our social platforms. While traditional platforms have helped facilitate conversations and drive greater engagement with customers, these individual channels can often seem unrelated and disjoint.

 “Vital Content” and Its Production Challenges

Motivating engagement and participation in the content lifecycle establishes a lasting and valuable relationship with your customers. To build this kind of deep relationship with your customers you must give them a voice and provide them with content and functionality that is vital to their needs. The answer can be found in a combination of process and technology designed to personalize the experience, gather insight, and surface connected content.

This process produces a new content class — Vital Content — resulting from content creators and consumers building a deeper relationship as each learns more about the other. The outcome of this process keeps users actively engaged, connected longer, and produces a more meaningful experience.

However, traditional solutions fail to build an ongoing relationship with the audience because they fail to keep the right content in front of the right people and encourage engagement that breathes new life into the content. Users today want, and expect, a personalized experience that is consistent and contextually relevant and that spans across their entire customer journey. They shouldn’t have to re-educate at each engagement event on their likes, dislikes or previous history. Instead, they should be presented with relevant content that addresses their needs and triggers new engagement. The process of building a relationship with your user or customer is ongoing, and technology should enable that relationship to prosper.

Building Relationships Through Metadata

So how is this accomplished? Since content, comments, ratings and other social content are essentially the same, by connecting them with metadata, it’s possible to build relationships between them, pulling them out of their traditional silos. Through the application of metadata such as tagging, content curators and end users are able to create relationships between any piece of content or commentary, regardless of the source. These cross-referenced pieces can then be dynamically embedded, restructured and linked together in endless configurations.

With these ends in mind, Crafter Software has created Crafter Social, an innovative platform leveraging MongoDB, for creating Vital Content to help organizations maximize their customer engagement and the strength of their customer relationships. Crafter Social enables an increased level of engagement with the user while enhancing the overall experience. Furthermore, requirements will evolve as the user’s engagement increases over time. Crafter Social provides a flexible approach built on a system of relationships, and as these relationships grow, it provides the tools to take action on new data types and sources.

Click here to read more and download the full white paper.

What’s in Store for Digital Experience Management in 2014

Posted by on January 13, 2014

2014 is here in full swing, and promises to be an exciting year as the web continues to evolve and new products and trends continue to disrupt the industry.

In 2013, we saw the continued rise of mobile and the age of the customer, where enterprises worldwide re-evaluated strategies to optimally engage with their customers in this digital era. As mobile devices continue to proliferate and have become the new norm, consumers have increasingly higher expectations of the right content delivered to them when and how they want it, resulting in customer experience management skyrocketing to the top of every organization’s priority list.

However, experience management doesn’t just apply to customers, but instead extends to include all organizational stakeholders – customers, employees, partners, etc. We also saw organizations take a closer look internally and focus their efforts on employee community building. Realizing that workplace environments are changing, with a greater need for enterprise collaboration now than ever before, companies are implementing social intranet solutions that offer dynamic and social environments to facilitate community and collaboration.

In addition, many organizations are also building web-based social communities for their external stakeholders for further engagement to improve customer relations and build brand loyalty.

Tackling these daunting digital experience management tasks require careful planning and execution. Organizations need to first determine their business strategies and goals and take the time to really understand their audience to formulate the right messaging. A well thought out strategy sets the right foundation to build your systems – customer experience management, social intranet, customer portal, etc. – upon. The technology should be an enabler of your goals and facilitate your business users to effectively carry out your business objectives.

At Rivet Logic, we believe that software should be agile systems that can easily be customized to fit each organization’s unique needs. There’s no one-size-fits-all tool, and your underlying system must be flexible and developer friendly to allow various customizations and integrations with other existing enterprise applications. In addition, your system must be user friendly for business users. As we’ve seen over the past few years, there’s been a shift from IT to Marketing as Marketing’s responsibilities have expanded to include multi-channel web content management, customer experience management, and more. The tools we employ must be easy to use for non-technical business users.

In 2014 we’ll continue to see these trends evolve. Organizations will continue to put a large emphasis on customer experience management and creating a seamless omni-channel experience as mobile continues to grow. Businesses will also focus more on big data. The explosive growth of social media and mobile devices has generated an enormous amount of user behavioral data that can be harnessed to provide organizations with valuable insight on how to better address the needs of their customers and employees.


The Future of Enterprise IT – From Systems of Record to Systems of Engagement

Posted by on January 26, 2011

Enterprise IT is a continuously evolving process, just like how our existing Systems of Record were first introduced several decades ago, a new System of Engagement is making its way into today’s organizations. What prompted this system of engagement and what steps should organizations take to effectively incorporate this into their existing infrastructure?

The consumerization of IT has driven enterprises to redefine how they think about information management, control, and governance in order to deal with social technologies. Furthermore, organizations today have become more collaborative in their daily operations in order to better facilitate communication – both internally within departments and externally with global stakeholders. Social business is then, in effect, leveraging social technologies to improve collaboration and responsiveness.

In a recently published report by AIIM, Systems of Engagement and the Future of Enterprise IT: A Sea Change in Enterprise IT, Geoffrey Moore compares and contrasts existing Systems of Record with Systems of Engagement. These system of engagement tools overlay and complement organizations’ investments in systems of record by providing Web-based access, usability across a variety of hardware and software platforms, and cross-organizational collaboration.

The report addresses important questions such as:

  • How will the core value chains within our organizations – innovating, designing, procuring, marketing, selling, servicing, and governing – be impacted by social business systems?
  • What are the issues facing end users who wish to better leverage their information management systems to:
    1. improve operating flexibility, and
    2. better engage with customers?
  • What is the path forward for implementing, sustaining, and managing social technologies effectively and responsibly?

Analysis from the report was reviewed by 20 CIOs and IT executives from major corporations and government agencies and by a Task Force of executives. As a task force member, Alfresco has already started to adopt this System of Engagement by incorporating features into their ECM platform to form a new category of Social Content Management.

For more information and to download the report, click here.