Tag: Open Source

Morpheus Drive – A Simple File Sharing UI for Alfresco that Solves the Dropbox Problem

Posted by on July 18, 2013

We all know that file sharing is necessary and much sought after by those in both the consumer and enterprise spaces. In fact, file sharing has become ubiquitous, meaning the ability to share files with anyone and anywhere with the availability of an internet connection, without the need to be inside a private network.

There are many reasons why people love ubiquitous file sharing. For one, it’s extremely user friendly and promotes high productivity – people aren’t wasting time trying to figure out how to use foreign tools. Good software is simple and doesn’t require much training, if any at all.

More importantly, what knowledge workers truly appreciate about these tools is the sense of freedom they get – the freedom to share files. Most people have probably experienced some common difficulties with file sharing in the workplace – from large file sizes, to file type restrictions, to inconveniences created by traditional file sharing methods (email, ftp, etc.) due to security policies in place that prevents document sharing outside the firewall.

The Dropbox Problem

As a result, users have turned to, and have become big fans of, tools like Dropbox, which give them the sense of file sharing freedom they desire. However, when presented in front of an organization’s legal counsel or CIO, these tools will often encounter resistance, fear, and ultimately rejection.

What’s so scary about tools like Dropbox? Here are two important reasons to consider:

  • Legal Issues – When you put your content up on a public infrastructure, you don’t really know where your data physically resides. This becomes an issue if you’re under contractual obligations or NDAs that disallow this.
  • Access Control Issues – What happens when an employee leaves a company and the content he/she uploaded is sitting out there? Or even worse, if that employee leaves under less than ideal circumstances, the problem is magnified because you don’t know what they could potentially do with the content. In the worst case scenario, those documents could be assets that affect your bottom line (e.g. internal strategy documents, intellectual property, etc.).

The above examples indicate real and serious concerns behind legal and CIOs’ reluctance to embrace the Dropbox’s and Google Drive’s of the world.

In addition, there’s also the issue of customization with these tools – you can’t just simply customize Dropbox. If you want something specific to your organization, then you’re pretty much out of luck going the Dropbox route.

Solving the Dropbox Problem

So how do organization go about to achieve ubiquitous file sharing without Dropbox?

The solution is Alfresco – an enterprise grade content management platform – that’s equipped with a variety of products that can help solve this problem with features such as an enterprise class repository, fine grained permissions, auditing, locking to help facilitate collaboration, versioning to manage content history, and workflow. Alfresco is also very flexible with its deployment options – it can be on premise or you can leverage Alfresco Cloud.

Alfresco in the cloud is a fully managed SaaS offering that helps organizations keep control of its content while providing users with powerful ways to access their content securely on any device, anywhere.

While Alfresco on premise allows certain content that needs to be kept behind a firewall to safely reside there, Alfresco Cloud provides the necessary freedom of access. However, given that a single piece of content’s lifecycle might require that it move in and out of the firewall, we don’t want to have to manage two distinct repositories.

The solution is Alfresco One, a hybrid cloud solution that enables an on-premise repository to maintain a bi-directional sync with a cloud-based repository. This solution also allows you to fully control permissions and access control for all your content in a single manageable store, allowing for content sharing across organizational boundaries without sacrificing internal processes.

 

CIO Approved Ubiquitous File Sharing

This hybrid solution meets all of your ubiquitous file sharing needs – large file uploads, consumer-like internet based file sharing – while also providing rich content services and eliminating the CIO’s and Legal’s headaches.

Organizations have the flexibility of picking and choosing what constraints to place on specific content, and content can now flow in and out of your firewall as needed.

As a web-based solution like Dropbox, you can easily interact with the system through two available web-based interfaces provided by Alfresco. Alfresco Share is a collaboration-based interface with a document library, calendar, and discussion forum, among other collaboration tools. The other option is Alfresco Workdesk, a configurable case management oriented user interface that enables organization of content into dynamic query-driven folders.

While these are great interfaces, they’re also tailored to meet specific user needs and aren’t always appropriate for all use cases – Alfresco Share is project oriented so all your content is boxed in this way, and Alfresco Workdesk is oriented around case management. Although it’s possible to customize in both cases, there are framework limitations imposed by best practices that maintain supportability and upgrade paths.

The Morpheus Way

Luckily there’s Morpheus Rivet, which gives users the best of both worlds by providing a highly customizable consumer-oriented, simple-to-use user interface without sacrificing any of the features of Alfresco.

Morpheus Rivet is composed of two components – Morpheus Drive and Morpheus IDE. Morpheus Drive is a simple, easy-to-use and customizable web-based user interface that communicates with the Alfresco repository to expose all of its powerful enterprise features. The UI is simple – similar to Dropbox and Google Drive – intuitive, and more importantly, is highly flexible for customizing the UI.

Morpheus IDE enables these customization by providing a development environment that allows users to easily customize Morpheus Drive to fit specific needs. The development environment allows users to code, edit existing Drives, preview and test the environment, and publish it out to a live Morpheus Drive.

With Morpheus IDE, you can also manage UI’s not only how it appears on a browser, but also on tablets, mobile devices, and virtually any channel you want to publish the interface to. This helps to greatly reduce costs from having a separate system for each channel.

With Morpheus Rivet, organizations can now achieve ubiquitous file sharing through a user-friendly interface, without compromising on security and customizability.

For more information about Morpheus Rivet, contact sales@rivetlogic.com.

Personalization and Targeting Web Content for Customer Experience Management

Posted by on March 12, 2013

Content targeting is all about getting the right content to the right user at the right time. While targeting used to be something large companies with big budgets utilized to make incremental improvements on transactions, it’s becoming increasingly important that organizations of all sizes start looking at content targeting.

This is largely attributed to the explosion of mobile device usage, which goes beyond just another form factor to how your sites are being used. People are online more often than ever before because they have their devices with them at all times. However, they are online in shorter bursts for specific, immediate needs in the context of their daily activity. In order to hold the attention of this new type of Web consumer, we must speak directly to them with content that is relevant to who they are, where they are, and what they need or are doing.

The tricky part is understanding your users, which can range in complexity. Usually, the more specific your overall goals and interactions with your user, the easier it is. However, in most real-world cases, we find that understanding a user can be quite complex. When a visitor visits a site, we need to determine the reason behind each specific visit. To do this, we must leverage both explicit information provided by the user (or about the user provided from sources like preferences or a profile page), and implicit information based on the user’s behavior on the site and other interactions with your organization.

When it comes to user behavior, certain behaviors are more accurate in helping us understand what a user wants. Behavioral targeting projects often discuss the use of click stream analysis, but this turns out to be a pretty inaccurate indicator of what the user actually wants. On the other side are purchases, which are great in that they tell us exactly what the user wanted. However, by that time, we’ve already missed out on the opportunity to engage with the user with up sells, cross sells, and other useful information. They already have what they need and are on their way. A purchase can certainly help us during the next visit, but it’s not usually that valuable during a visit.

However, when a user’s behavior is of the engagement type, they are telling us exactly what they want. Comments, ratings, and the ability to download content are quite important. Users love these types of features because it gives them a channel to communicate with your company and community. At the same time, these types of features are also the most accurate indicators of what the user wants during a given visit to your site, often prior to a major conversion like contacting your sales department, or even making a direct purchase.

Traditional approaches in handling audience-specific content on websites include creating mixed audience pages with content that speaks to more than one audience on a given page, or creating stove-pipe websites where sections are dedicated to each audience, or a mixture of the two. These approaches make it difficult for users to get to the content they want, especially in a mobile context.

With Crafter Rivet, we can handle content targeting in a much more effective way than these older approaches. Crater Rivet supports dynamic content through the use of templates, which along with the help of other components in the system, can make decisions about how, when, and what content to serve to any given user.

Content targeting in Crafter Rivet relies on a rules engine. The rules engine has access to information about the user which can be acquired from the user profile – populated by the user through a profile Web form, a CRM system integration, or other data source – location provided by the browser, social graph through Facebook integration, user activity tracked and recovered from analytics integration, and so on. Using these data points, the rules engine will work in conjunction with the template engine to create a unique, personal experience for each user or type of user.

To learn more about how Crafter Rivet can address content targeting, visit crafterrivet.org.

Building an HR Portal With Liferay

Posted by on March 04, 2013

Leading enterprises are constantly looking to improve employee productivity by enabling efficient communications throughout the enterprise. This usually starts with an effective portal for human resources – an enterprise HR Portal – which enables organizations to disseminate corporate information to the work force in an engaging, efficient and intuitive manner.

Over the years, Liferay has evolved into a platform that can satisfy most Web-based enterprise needs, from corporate intranets to customer portals and enterprise websites. And one of the most popular Liferay use cases is the HR Portal, which is often the first step towards building an intranet. An HR Portal provides an efficient means of disseminating various company news and offers an ideal medium for employee outreach.

In a recent webinar, we demonstrated how to build an enterprise HR portal with Liferay in just 30 minutes. The demo showcased our latest open source Liferay community contribution that allows developers to easily create a fully functional HR Portal. This easy-to-deploy portal solution comes with many useful features, including:

  • Corporate news authoring and publishing
  • Customizable news publishing channels
  • User-friendly people directory
  • Customizable portal-wide main navigation bar
  • Smart news carousel
  • Customizable quick links

This HR Portal solution will soon be available in Liferay Marketplace – with the Community Edition available in a matter of weeks and the Enterprise Edition under development. Both versions will be available for free download.

Watch our recorded webinar to see a demo of the HR Portal in action!

Personalizing and Targeting Web Content for Customer Experience Management

Posted by on August 28, 2012

Content targeting is all about getting the right content to the right user at the right time. While targeting used to be something large companies with big budgets did to make incremental improvements on transactions, it’s becoming increasingly important that organizations of all sizes start looking at content targeting.

Mobile devices have drastically changed the internet landscape, and the change they’re bringing is moving very fast as mobile use of the internet is expected to take over desktop use by 2014. And it’s not just about people visiting your sites on a different form factor, but also how they use your sites. People are online more often than ever before, but in shorter bursts for specific, immediate needs in the context of their daily activity. In order to hold the attention of this new type of Web consumer, we must speak directly to them with content that is relevant to who they are, where they are, and what they need or are doing.

So how do you tailor your website to deliver targeted content to specific audiences? Traditional approaches to handle audience specific content on websites include creating mixed audience pages with content that speaks to more than one audience on a given page, or creating stove-pipe websites where sections are dedicated to each audience, or a mixture of the two. These approaches make it difficult for users to get to the content they want and need efficiently, especially in a mobile context.

In our most recent webinar, we discussed in detail what content targeting is and how our Crafter Rivet WEM solution enables delivery of real-time, dynamic and personalized content based on visitor profiles, behavioral patterns, social graphs, and more.

To learn more, a recording of the webinar is available on our website, and the slides are available here.

Crafter Rivet & Alfresco How-To Demos

Posted by on August 02, 2012

We all know the importance of creating engaging and content-rich websites to keep up with the demands of the modern day user. New websites often need to be created quickly to satisfy a variety of business needs – new product launches, events, marketing campaigns, and more. The process should be hassle free, intuitive and user-friendly for content authors and publishers.

This is why we developed Crafter Rivet, our award-winning Web experience management application built on Alfresco 4. It provides business users with a powerful toolset for easily building rich websites.

In two recent webinars, we demonstrated some of the robust features of Crafter Rivet by showing users how to build a website from scratch with Crafter Rivet and Alfresco and how to migrate your existing website to Alfresco 4, both in just 30 minutes.

If you’re interested in seeing these demos, recordings of both webinars are available on our website, http://rivetlogic.com/resources/webcasts.

 

Best Practices in Social Business Solutions

Posted by on June 12, 2012

The term “Social Business” has been generating a lot of buzz lately, and many enterprises have set the gears in motion to achieve this. However, just like many other IT initiatives, it’s important to first understand what a social business really means, the drivers behind it, how your organization can stand to benefit, and the strategies behind a successful implementation.

KMWorld‘s June Best Practices White Paper focuses on the topic of Social Business Solutions, with a collection of articles around successful ways of achieving a social business. Rivet Logic participated in this white paper with an article on open and agile social business solutions, and discusses topics including business drivers, what it means to be a social business, social business value creation, and how to open source can help achieve the goal.

The full white paper is available for download on our website, http://rivetlogic.com/resources/information-center.