Tag: Enterprise IT

The Future of Enterprise IT – From Systems of Record to Systems of Engagement

Posted by on January 26, 2011

Enterprise IT is a continuously evolving process, just like how our existing Systems of Record were first introduced several decades ago, a new System of Engagement is making its way into today’s organizations. What prompted this system of engagement and what steps should organizations take to effectively incorporate this into their existing infrastructure?

The consumerization of IT has driven enterprises to redefine how they think about information management, control, and governance in order to deal with social technologies. Furthermore, organizations today have become more collaborative in their daily operations in order to better facilitate communication – both internally within departments and externally with global stakeholders. Social business is then, in effect, leveraging social technologies to improve collaboration and responsiveness.

In a recently published report by AIIM, Systems of Engagement and the Future of Enterprise IT: A Sea Change in Enterprise IT, Geoffrey Moore compares and contrasts existing Systems of Record with Systems of Engagement. These system of engagement tools overlay and complement organizations’ investments in systems of record by providing Web-based access, usability across a variety of hardware and software platforms, and cross-organizational collaboration.

The report addresses important questions such as:

  • How will the core value chains within our organizations – innovating, designing, procuring, marketing, selling, servicing, and governing – be impacted by social business systems?
  • What are the issues facing end users who wish to better leverage their information management systems to:
    1. improve operating flexibility, and
    2. better engage with customers?
  • What is the path forward for implementing, sustaining, and managing social technologies effectively and responsibly?

Analysis from the report was reviewed by 20 CIOs and IT executives from major corporations and government agencies and by a Task Force of executives. As a task force member, Alfresco has already started to adopt this System of Engagement by incorporating features into their ECM platform to form a new category of Social Content Management.

For more information and to download the report, click here.