Tag: Collaboration

Top 10 New Features of Liferay DXP

Posted by on August 24, 2017

Liferay DXP features

With so many choices for today’s consumers a click or swipe away, the companies that stand out will be those who deliver highly personalized experiences in the channels of their customer’s choosing. That’s why Liferay has redesigned the next evolution of it’s platform, the Digital Experience Platform (DXP), with new functionality to equip businesses with the tools to create, manage and deliver end-to-end digital experiences across all digital channels.

In this post, we’ll share some of our favorite new features in Liferay DXP…

Modularity

Liferay DXP’s new modular architecture empowers businesses to build powerful, adaptable, lightweight and innovative systems for the digital world. This functionality has been distributed into hundreds of modules, allowing you to use only what you need for your project. Built using a framework that allows for modular deployment of applications, portlets and libraries, Liferay DXP’s modular architecture gives businesses extensibility unthinkable until now and an elegant development model.

Audience Targeting

The new version of Audience Targeting contains advanced segmentation of audiences with new segmentation rules. Visitor segments can be created based on user profile custom fields, user language, IP address, sign up date and last login date. A report builder is available to generate reports for segments and campaigns. Additional reporting capabilities include the ability to view and download the list of users of each segment. Finally, targeted assets can be filtered in the Asset Publisher using advanced filtering settings.

New Mobile Experience Features

Liferay’s updated mobile tools enable you to create applications for collaboration and social, while ensuring that the information on your phone remains completely secure. New features include:

  • A new set of screenlets for Liferay Screens, including Image Gallery, Blogs, Comments, Ratings, Generic Asset Display, PDF Display, Video Display, Audio Display and Image Display.
  • Improved support for structured web content in the Web Content Screenlet.

Elasticsearch

The default search engine in Liferay DXP is now Elasticsearch for improved monitoring, tuning and clustering. Subscribers have the option to extend Liferay Support with support for Elasticsearch installations.

Media Selector & Inline Image Editor

The ability to upload a picture, select an uploaded file, and even take a picture or video to add to your content is now easy with Liferay’s new media selector. This feature is also highly extensible so that new sources of media (e.g., Google, Flickr, YouTube) can be added to any application using the selector.

In addition, the new image editor allows for simple image editing directly from within Liferay, eliminating the need for an external tool while creating content. Easily resize, crop and make color adjustments to any image uploaded to Documents and Media from within blogs or any other application that uses an item selector. The image editor is easy to customize and allows developers to create and deploy tools that modify images.

Single Page Applications

Thanks to Liferay’s own Senna.js project, all applications (even custom ones) are automatically configured as Single Page Applications (SPAs). Only the pieces of a page that are necessary are loaded, leading to reduced bandwidth usage, load times and rendering time in the browser. This means users will perceive faster loading and performance on the new Liferay platform.

Improved Collaboration Features

The changes Liferay has made to collaboration features give users more ways to communicate and share information, helping to eliminate departmental silos and foster better collaboration. Some of the improvements include:

  • Blogs experience – Improvements to the blog experience include the ability to set cover images and more convenient and reliable image uploading and sharing, along with additional features for RSS support, threaded user and guest comments, tags and labels, social bookmarking links, email notifications of blog replies and an entry rating system.
  • Social Collaboration Apps - Microblogs, contact center, announcements, ability to invite members and other social collaboration features are now available out-of-the-box through multiple dedicated apps.
  • User Mentions - Users can now @mention another user within blogs and comments. Mentioned users will receive a notification that they have been mentioned in that particular asset.

Modern, Fast Site Creation

A series of improvements for creating dynamic and visually stunning sites provides more power to administrators for faster site creation. A new set of modern themes and site templates available in Liferay Marketplace provides a foundation for quickly creating your websites with features such as application decorators, application display templates, sets of pages and more.

Simple Content Authoring With AlloyEditor

Authors now have access at any time to Liferay’s powerful authoring applications thanks to AlloyEditor, a WYSIWYG editor built on top of CKEditor. Designed using React, a JavaScript library developed by Facebook, AlloyEditor is designed to help easily create web content. Developers are able to use the OSGi framework to customize CKEditor’s con guration in two ways: modifying the configuration and adding new behavior.

Enterprise-Ready Forms

A brand new application for defining and publishing advanced dynamic forms allows for complex multicolumn layouts and the ability to span several pages. The new application offers more control over form fields, such as the ability to customize fields or hide them with visibility expressions. Forms can be published in any Liferay site simply by dropping the form into a page or providing a URL that links directly to a full page form. An additional feature is the ability to pull in data from an external source (i.e., “Data Providers”). Once the administrator configures the Data Provider, the data can be shared across any form. On the roadmap is the ability to use the Forms API to render the form engine, even for sites that use Liferay Forms alongside another technology. Liferay Forms is planned to eventually replace the Web Form app and the Dynamic Data List (DDL) Forms from previous versions.

Well, there you go, some of our favorite new features of Liferay DXP. What are your favorites?

If you’re still running on an older version of Liferay Portal and are interested in upgrading to Liferay DXP, we can help! For a limited time, we’re even offering a 50% discount off an initial assessment!

Alfresco is the Answer to Documentum’s Future Uncertainty

Posted by on December 13, 2016

Managing enterprise content is something that many organizations struggle with. Digital content is around us everywhere we go; enabling secure, enterprise-wide access to that content is critical for any business to remain competitive. Organizations often find themselves turning to Enterprise Content Management (ECM) solutions to help address these business challenges.

However, not all ECM systems are created equal. As the ECM and digital landscape have evolved, modern ECM solutions are offering many benefits that their legacy counterparts lack, including more out-of-the-box functionality, platform flexibility, ease of integration, open standards, and cost savings. If your existing ECM has become too costly to maintain or no longer aligns with your IT strategy, then it’s a good idea to start looking at alternative options.

In particular, if you’re a current Documentum customer, then you’re probably also aware of OpenText’s recent acquisition of Dell EMC’s Enterprise Content Division (ECD), which may have you wondering how the acquisition will impact you and your business. Will investment and innovation stall as Documentum products gets absorbed into a crowded portfolio of products? Will the people behind the products stay involved and remain there to help?

One alternative to consider is Alfresco, which provides a modern platform that can really help you to accelerate Digital Transformation initiatives and move from older technologies in a way that makes sense to your business.

Did you know that Documentum co-founder John Newton also co-founded Alfresco? While the two products have similar roots and both offer robust content management, collaboration, Records Management (RM), and Business Process Management (BPM) capabilities, there are also many differences that make Alfresco a more attractive option for better long-term ROI.

Here’s a quick breakdown of how the two platforms differ:

Alfresco Documentum
Technology
  • Modern infrastructure supporting open standards
  • Proprietary infrastructure relying on aging technology
Pricing
  • Software subscription model with no software purchase cost
  • No vendor lock-in: Flexibility in choosing system integration partners for solutions
  • Traditional software purchase fee with maintenance costs
  • Vendor lock-in: Solutions & add-ons can only be implemented through pricey Documentum consulting
Out-of-the-box Features
  • More robust set of features available out-of-the-box leveraging best-of-breed open source components
  • Integrated enterprise search through Solr and Collaboration through Share
  • Additional features available as add-ons for extra cost
  • Enterprise search requires additional installation & configuration; Collaboration available through third party integration offerings
Integration
  • Easy integration with third party systems through a variety of industry standard protocols (CMIS, REST, CIFS, FTP, WebDAV, etc.)
  • Difficult integration through a proprietary web services layer with limited functionality and lack of industry standards

Your ECM needs will continue to evolve, and the technologies you implement should be flexible enough to adapt to those changes. If your existing ECM no longer meets your business needs, then it’s time to consider switching to a solution that can help maximize the value of your content.

Liferay Symposium 2014 Talks Audience Engagement

Posted by on September 10, 2014

Liferay North America Symposium 2014

The fall conference season is officially upon us! In less than a month, Liferay is bringing their annual North America Symposium to the east coast, held in Boston, MA from October 5-7, 2014.

This year’s Liferay NAS will focus on various ways of engaging with your audience, with an agenda packed full of hot topics around mobile, social, the best of the latest Liferay release, and best practices for upgrading. Attendees can also expect to dig deep into Liferay Portal 6.2, see new official plugins for Liferay Social Office, Sharepoint, Google Drive, and Google Login, along with a first chance to see the product roadmap for Liferay 7.0 and beyond.

Still not convinced? Here are the TOP 5 REASONS for going!

  1. Hands-on Workshops & In-depth Technical Sessions 
    Learn directly from Liferay masterminds on such hot topics as content targeting, single page architecture, social, and responsive design. Further maximize your investment by attending a post-symposium training.
  2. Meaningful Opportunities for Collaboration 
    Take advantage of Speed Consulting appointments with Liferay’s senior consultants. Meet face-to-face with other Liferay users and enthusiasts.
  3. Real World Enterprise Client Case Studies 
    Gain insight into enterprise productivity, mobility, and web engagement for the future. Learn how Liferay is providing tangible business values and solutions to our key clients.
  4. Access to a Community of Experts 
    Connect with innovative sponsors and exhibitors face-to-face in a dedicated space, and learn more about their enterprise-ready solutions.
  5. A Sunday Spectacular! 
    Kick off the first day with an exhilarating 5K run/walk along the Charles River Esplanade. Liferay will donate $100 to Solidarity and/or Living Water for every participant. Top off the night with some of Boston’s finest bites & beers at the evening welcome reception.

Rivet Logic will again be participating as a Platinum Sponsor and presenting a customer case study featuring IEEE (the world’s largest professional association for the advancement of technology), to discuss how they built an innovative, enterprise intranet solution on the Liferay platform.

We hope to see you in Boston!

Enabling Smarter Enterprise Collaboration Through Social Intranets

Posted by on November 19, 2013

Traditional intranets – while offering a variety of tools for improving internal communication, workforce productivity, collaboration, and more – are often seen as stuffy, boring systems that employees NEED to use, but not necessarily would WANT to use.

However, that’s all changing now. In an age where Customer Experience Management (CEM/CXM) and producing engaging digital experiences across various channels is at the top of every organization’s digital strategy list, some of that is crossing over to modern intranet solutions. Organizations are now beginning to see the importance of providing that same level of engagement to their employees that they do for their customers.

A new generation of social intranets have emerged that focus on building internal employee communities while incorporating social tools to facilitate knowledge sharing, employee interaction and feedback, and team-building and collective problem solving.

Over the last few months, we’ve presented on this hot topic at several events, including two webinars, two Liferay Roadshows, the Liferay North America Symposium, and KMWorld Conference. Let’s take a deeper look at how a social intranet solution can be used to facilitate smarter enterprise collaboration.

Social Communication is Critical – From Internet to Intranet

Looking at the history of social media in general is important in helping us understand why social features have become an essential part of today’s intranets. Most of us were around before social media and remember when it all first started. As with any new technology, there was some initial resistance. However, it was interesting to see how quickly people naturally gravitated towards using social media and embraced the openness that came with it.

Fast-forward to today and you see users worldwide that are socially active. This proves that the need for social interaction is not cultural, but rather it fulfills a natural human need – the need to share, to discover new things, and to be connected to one another. This is why social media has become an essential part of our internet experience today.

Naturally, companies have caught on to this, and Web applications and services that provide social features started sprouting up globally. In fact, it’s hard to find a successful Web application nowadays that doesn’t incorporate social features to some extent.

However, for a while, social interactions were kept out of the workplace, and employees would change their behaviors to fit within the constraints imposed by their employers. And those who were initially rejected for rallying for social interaction within the workplace were the same visionaries that saw the benefits – as a tool for providing constructive feedback, and to help employees be more efficient, hence improving productivity.

This initial resistance to social interaction within the workplace was no different from the resistance from internet users when social media was first conceived. Intranets are changing, and organizations leading that change are already reaping the benefits.

The Social Intranet

So what makes an intranet social? Unlike the public internet, intranets are trickier, since there are usually a lot of organizational rules to follow, many of which go against the essence of being social. Here we will cover some common features of a social intranet.

Intuitive

First and foremost, it has to be easy to use. Just like social applications on the internet, social intranets shouldn’t require user training. Nowadays, people learn how to use Web tools by talking to each other about it. While the availability of online help resources is always useful, discussion forums teach users a lot more.

Light Community Management

One of the biggest obstacles that get in the way of social intranet adoption are an organization’s existing anti-social rules, such as policing all content. Imagine if every time you posted a forum question someone had to review and approve it before it gets posted. Chances are, you’d never ask anything. Instead of being policed, social intranets should be moderated, where users can post freely, and processes can be put in place to correctly handle improper posts. This also means that some organizations would need to change their company culture and rules prior to adopting a social intranet.

Content is Produced and Consumed

Another key difference between social internet and social intranet apps is that consumers of content are as important as producers of content. We tend to always praise producers and call consumers leeches. This isn’t the case in social intranets, however, since it’s the consumers who are the ones using this content to be more efficient and productive at work. Producers without consumers are useless.

Integrated Search

And last but not least, social intranets tend to be heavy on enterprise search. Discovery is an essential social feature, and search is one of the best tools for enabling discovery, so great social intranets typically put a lot of emphasis on integration with enterprise-wide search solutions.

The change is here, and early adopters are reaping the benefits. In fact, a recent research report published by Nielson Norman Group on social intranets has found that many companies see intranet information sharing and other social features offering true competitive advantages. And more interestingly, many executives recognize that social tools are an expected part of a knowledge worker’s standard toolkit.

Building a Social Intranet – Now What?

Building a successful social intranet means selecting the right tools for the job, and Liferay Portal is one of the best tools to take on this task. Liferay provides all the social intranet features discussed in two ways – through Liferay Social Office or as a tailored social intranet built on the Liferay platform.

Liferay Social Office

Liferay Social Office is a packaged social collaboration solution that successfully addresses many social intranet features.

  • Dashboard – A dashboard is an essential part of any social intranet and offers a great way to keep users informed of what’s going on.
  • Sites – Liferay has site-based architecture, allowing organizations to create sites that serve very different purposes – departmental sites, project and team sites, and even regular websites with editorial content.
  • Contact Center – A big part of social communication is to stay connected, so social intranets put a lot of emphasis on having an easy-to-use people directory. Liferay successfully addresses this through Contact Center, which even includes user profiles in search results.
  • Team Calendar – Liferay’s calendar feature can be used in any site to manage site-specific events.
  • Search – Liferay enables enterprise search through integrations with Apache Solr, Google Search Appliance, Endeca, and more, allowing you to make enterprise-wide information discoverable from within the social intranet.
  • Liferay Sync – Liferay addresses the growing need for ubiquitous file sharing through Liferay Sync, a feature similar to Dropbox/Google Drive. In addition, your enterprise security constraints are honored even when you’re outside of your company’s firewall.
  • Related Content – This feature allows content authors to associate content of different types, resulting in a very rich and dynamic information architecture. For example, reader of a blog post who then posts a relevant question in a forum can relate the blog and forum posts, exposing future blog post readers to the forum posts.

Even more, Liferay Social Office has additional social features such as micro-blogging, private messaging, announcements and alerts, full-featured document management, comments and ratings, and much more.

Custom Social Intranet Solution

Another approach to building a Liferay-based social intranet is to create a custom solution utilizing Liferay as a platform. One of the most popular Liferay use cases is actually a Human Resources (HR) Portal, which is often the first step towards building a social intranet. An HR Portal provides an efficient means of disseminating company information and news, and offers an ideal medium for employee outreach and engagement.

Over the past few years, Rivet Logic has built a variety of intranet solutions for customers with varying business models. Through working with these customers and understanding their requirements for these intranets, we’ve found certain features to be commonly sought across all intranet solutions. Based on these features, we’ve built an open source HR Portal that we’ve contributed back to the Liferay community, now available through the Liferay Marketplace. This easy-to-deploy portal solution comes with many useful features, including:

  • Corporate news authoring and publishing
  • Customizable news publishing channels
  • User-friendly people directory
  • Customizable portal-wide main navigation bar
  • Smart news carousel
  • Customizable quick links

Choosing the Right Approach

So how do organizations determine which approach to use for their social intranet? Liferay Social Office is Liferay’s equivalent to Sharepoint, so it may be better suited for organizations that like what they’re getting out of the box and aren’t looking for a tailored solution.

Those looking for a more tailored solution can either use the HR Portal as a starting point and build an intranet on top of it, or use Liferay as a platform and build an intranet from scratch. The bottom line is, there is no right or wrong approach, but rather determining what each organization needs and finding the approach that best fits with those requirements.

Learn More!

If you’d like to learn more about social intranets, we have several resources to help you gain a better understanding:

Rivet Logic and Liferay Talk Social Intranets at Boston Roadshow

Posted by on August 07, 2013

A Liferay Roadshow is making a stop in Boston on August 14, 2013, and Rivet Logic is hosting the event! This lunch seminar will teach attendees about Liferay Portal 6.1, its robust capabilities, and how it can be used to address a variety of business challenges — in particular, achieving smarter enterprise collaboration through a social intranet solution.

For today’s enterprises, building internal employee communities within the enterprise offers tremendous strategic advantages, including greater opportunities to share knowledge across departments, to encourage employee interaction and feedback, and to assist in meeting organizational challenges through team-building and collective problem solving.

This special lunch event will cover topics including:

  • Organizational benefits gained through collaboration
  • Why organizations are turning to social intranet solutions to facilitate community and collaboration
  • Implementation best practices for a successful implementation and optimal user adoption
  • How to quickly and easily get started with a free, fully functional HRPortal solution that’s available through the Liferay Marketplace

Attendees will also see a live demo of Rivet Logic’s HRPortal solution, which serves as the foundation for any social intranet implementation.

For more information and to register, visit http://discover.liferay.com/RivetLogic081413.

We hope to see you at the Roadshow!

Happy Employees = Greater Workplace Productivity

Posted by on July 02, 2013

While most employers try to create a positive work environment for their employees, it’s hard to keep constant track of employee satisfaction levels, especially for large enterprises with thousands of employees. What most organizations don’t realize is just how great of a financial impact employee happiness can have on the organization.

Do the terms “absenteeism” and “presenteeism” ring a bell? According to a recent infographic created by digital agency Gravitate, lost work days caused by absenteeism — a habitual pattern of absence from work — related to stress cost approximately $30 billion a year, and even worse, lost productivity resulting from presenteeism — when a worker is physically present but lacks productivity — costs the U.S. approximately $200 billion annually! Those are some astounding numbers and should make any organization re-evaluate their workplace environment.

Not every organization can afford a Google-like playground of a work environment, where the abundance of employee perks make up for any extra added stress in the work place. So what can the rest of the organizations do? An effective way to increase employee satisfaction is through employee engagement, facilitated by collaborative internal communities that connect like-minded colleagues within the organization. Bringing an organization together has positive effects on the company culture, resulting in increased employee satisfaction and loyalty.

In a recent white paper, “How Social Intranets Enable Smarter Enterprise Collaboration“, we discuss the increasing need for enterprise collaboration in today’s workplace, along with how organizational benefits can be achieved through effective collaboration, and how a social intranet addresses these business needs.

Leveraging social tools that help connect people in creative ways, a social intranet offers a unified solution for addressing a number of corporate objectives — corporate branding and messaging, application aggregation, enterprise collaboration, social networking, document management, and more — while yielding a variety of organizational benefits, including employee engagement and satisfaction.

To download the white paper, visit, rivetlogic.com/resources/information-center.

 

Employee Happiness as a Business Tool

 

 

Building Enterprise Customer Portals with Liferay

Posted by on April 04, 2013

Remaining competitive in today’s market means customer-driven companies must continue to provide their clients with added value, and one of the most effective ways of achieving this is through a customer portal that enables a holistic view of the information customers care about the most. Customer portals also present an opportunity for organizations to generate revenue through strategic discovery features that expose clients to products they might be interested in.

Liferay for Customer Portals

Liferay Portal provides a versatile platform for solving a variety of business needs, including intranets and extranets, collaboration sites with blogs, wikis, and forums, consumer facing websites, and social community sites with built-in social networking features. And one of the most common use cases we’ve seen is customer and self-service portals.

Liferay’s site-based architecture makes it ideal for customer portals. A key capability of these portals is to provide separate sites, pages, and content for each customer. And since Liferay allows you to easily create individual customer sites with very little work, the scoping of the content and digital assets within those sites is supported natively.

LIferay easily supports the two most important features of customer portals – personalization and site-based security.

  • Personalization – Liferay allows for creation of personalized pages for each customer. The information collected within each customer site can then be utilized in creative ways to further enhance personalization and increase user engagement. Liferay roles and teams are often used as an elegant way to differentiate between user types within a single customer site, which in turn opens the door for further fine-grained personalization.
  • Site-based Security – Liferay’s architecture facilitates security by enabling straightforward management of site members and their permissions within the site. Moreover, end users can be appointed as site administrators to help decrease help desk load while providing customers with much needed content ownership and management capabilities.

Challenges and Solutions

Every project has its challenges, and it’s important to follow best practices and address them in the beginning to ensure a smooth implementation. From our experience in implementing customer portals of varying sizes, we’ve seen a number of common challenges and have found successful ways of addressing these with Liferay’s flexible platform.

Information Architecture

The quality of the information architecture will have a large impact on the success of the portal. The information architecture defines the types of content your customers will see inside the portal and the navigation within the portal to get to the right content, so it’s critical to define and categorize the content and display it in a way that’s easy for the customer to understand. A customer portal that makes finding important content difficult is destined for failure.

To resolve this in Liferay, you need to gain a clear understanding of Liferay’s architecture along with best practices. It’s important to involve a customer sample when defining and categorizing your content to determine which content is important for each customer.

Integration

Integration is a critical part of every customer portal because, more often than not, the content that customers typically care about usually resides in external third-party enterprise systems, some of which may change over time. Therefore, the best way to approach integration is with a reusable integration layer.

Liferay supports this with their service builder library, which allows developers to create a standard service layer abstracting all integration logic. With this, technical architects can easily provide their developers with a standard API to use for systems integration, resulting in increased developer efficiency and better overall solution maintainability.

Flexibility

Many customer portal solutions in the market were built to satisfy the immediate needs of those customers. This often leads to the solutions becoming inflexible, so when new technology or new use cases are required, these solutions simply can’t keep up. In addition, today’s users expect Web-based solutions to constantly evolve and get better, making the portal solution framework’s flexibility a key factor in determining both short- and long-term success.

Liferay addresses this challenge with its native support for the implementation and deployment of custom plug-ins to address any future customer needs. Additionally, Liferay was built with customization in mind – almost every aspect of the portal can be customized or overridden without sacrificing the ability to maintain a clear and supported upgrade path.

Branding

The ability for a customer portal to support different branding aesthetics for each customer provides a much appreciated, tailored experience to the users of the portal. The challenge here is that the majority of portal frameworks in the market today don’t easily support site branding, which usually forces adopters of those technologies to stick with one look and feel for all customers. Support for interchangeable skins or themes in a portal, though challenging for the portal vendor, enables more personalized user experiences.

Liferay’s Themes, Layouts, Mobile Support, and Custom Site Metadata allow developers to create unique look and feel options for each customer. The technical knowledge required to implement different skins is standard user interface technology such as HTML, CSS, and JavaScript. This doesn’t just make branding easy, but also quite flexible.

Innovation

Interaction within a customer portal is typically thought to be business-to-customer. However, customer interactions don’t have to be unidirectional, and a new market trend is introducing social customer-to-customer interaction within portals. This social interaction can be particularly beneficial to companies whose revenue depends on successful ongoing transactionality between customers.

Liferay’s flexible platform and robust feature set also allows it to support innovative new features as market trends change. Rivet Logic is proud to be one of the few, if not the only, Liferay partners to have implemented such a portal with a fully integrated marketplace experience for buyers and sellers of services to collaborate and transact within the portal. With features like Google Maps-based discovery, quote management, private messaging, customer service, and more, we were able to build an extremely successful customer portal with the help of Liferay’s flexible framework.

Liferay’s robust portal platform provides a versatile solution for satisfying a variety of enterprise needs, including building consumer-facing websites. Implemented correctly, these customer portals can bring great value to your customers, resulting in increased customer satisfaction and loyalty.