Tag: Alfresco

Alfresco is the Answer to Documentum’s Future Uncertainty

Posted by on December 13, 2016

Managing enterprise content is something that many organizations struggle with. Digital content is around us everywhere we go; enabling secure, enterprise-wide access to that content is critical for any business to remain competitive. Organizations often find themselves turning to Enterprise Content Management (ECM) solutions to help address these business challenges.

However, not all ECM systems are created equal. As the ECM and digital landscape have evolved, modern ECM solutions are offering many benefits that their legacy counterparts lack, including more out-of-the-box functionality, platform flexibility, ease of integration, open standards, and cost savings. If your existing ECM has become too costly to maintain or no longer aligns with your IT strategy, then it’s a good idea to start looking at alternative options.

In particular, if you’re a current Documentum customer, then you’re probably also aware of OpenText’s recent acquisition of Dell EMC’s Enterprise Content Division (ECD), which may have you wondering how the acquisition will impact you and your business. Will investment and innovation stall as Documentum products gets absorbed into a crowded portfolio of products? Will the people behind the products stay involved and remain there to help?

One alternative to consider is Alfresco, which provides a modern platform that can really help you to accelerate Digital Transformation initiatives and move from older technologies in a way that makes sense to your business.

Did you know that Documentum co-founder John Newton also co-founded Alfresco? While the two products have similar roots and both offer robust content management, collaboration, Records Management (RM), and Business Process Management (BPM) capabilities, there are also many differences that make Alfresco a more attractive option for better long-term ROI.

Here’s a quick breakdown of how the two platforms differ:

Alfresco Documentum
Technology
  • Modern infrastructure supporting open standards
  • Proprietary infrastructure relying on aging technology
Pricing
  • Software subscription model with no software purchase cost
  • No vendor lock-in: Flexibility in choosing system integration partners for solutions
  • Traditional software purchase fee with maintenance costs
  • Vendor lock-in: Solutions & add-ons can only be implemented through pricey Documentum consulting
Out-of-the-box Features
  • More robust set of features available out-of-the-box leveraging best-of-breed open source components
  • Integrated enterprise search through Solr and Collaboration through Share
  • Additional features available as add-ons for extra cost
  • Enterprise search requires additional installation & configuration; Collaboration available through third party integration offerings
Integration
  • Easy integration with third party systems through a variety of industry standard protocols (CMIS, REST, CIFS, FTP, WebDAV, etc.)
  • Difficult integration through a proprietary web services layer with limited functionality and lack of industry standards

Your ECM needs will continue to evolve, and the technologies you implement should be flexible enough to adapt to those changes. If your existing ECM no longer meets your business needs, then it’s time to consider switching to a solution that can help maximize the value of your content.

Creating a Successful Multi-channel Customer Experience

Posted by on February 11, 2016

puzzle-peices-customer

Forrester has coined the term Age of the Customer to describe today’s customer-centric era. To succeed, businesses must not only undergo a digital transformation, but to also do so with their customers’ needs in mind.

The modern consumer’s demands are ever increasing, they want the convenience of researching and comparing products online, and they want that information to be delivered on their terms. They also want options, with the ability to choose when, where, and how they interact with your brand.

Meanwhile, the digital landscape is ever changing, with the number of touchpoints on the rise, and each interaction with your brand is a piece of the overall experience. The key to a successful multi-channel approach is to put users at the center of your digital strategy and offer them a consistent experience throughout the entire journey that may span across multiple channels in a single transaction.

However, that consistent multi-channel experience also needs to be contextual, to serve up relevant content that enable users to more effectively perform tasks based on different scenarios they may be in. For example, a banking desktop site might show the user’s account summary after they log in, whereas its mobile app might want to show nearby branch locations.

Your technology needs to simplify this otherwise complex process, through a flexible solution that’s able to serve up that seamless experience for your users – they need to be able to switch from a desktop site to mobile app, and be able to pick up exactly where they left off.

To accomplish this, businesses need a flexible Multi-channel Content Management solution that can effectively engage a variety of audience groups across all applications, devices, and channels.

Rivet Logic’s Multi-channel Content Management solution is a seamless integration of Crafter CMS and Alfresco, enabling businesses to create and manage all content types through a user-friendly authoring tool, then publish to any or all channels and formats in a single step!

multi-channel-cm-arch-diagram

The solution leverages Alfresco for its powerful content management capabilities and Crafter CMS for its modern platform for building and managing rich online experiences across all digital channels. The result is a solution that allows you to create engaging, two-way conversations with your users to enable that personalized interaction with your brand!

Learn more about how you can benefit from a Multi-channel Content Management solution in our datasheet.

Alfresco Software Positioned in the Visionaries Quadrant of the Gartner Magic Quadrant for Enterprise File Synchronization & Sharing

Posted by on July 16, 2014

Many of us are familiar with Alfresco as an Enterprise Content Management (ECM) platform and its robust content management capabilities. And they’re no newbies in the world of Gartner Magic Quadrants as it’s been positioned as a Visionary in the Magic Quadrant for ECM for the past five consecutive years.

However, yesterday marks a first for Alfresco in another Magic Quadrant as Gartner positioned it as a Visionary in the Magic Quadrant for Enterprise File Synchronization & Sharing (EFSS).

According to Gartner, “EFSS refers to a range of on-premises or cloud-based capabilities that enable individuals to synchronize and share documents, photos, videos and files across multiple devices, such as smartphones, tablets and PCs.” Gartner adds that, “Security and collaboration support are critical capabilities of EFSS to address enterprise priorities.”

Fueled by a differentiated hybrid model and open-source DNA, Alfresco Software serves a customer base that requires enterprise-grade content management that works across cloud, mobile, hybrid and on-premise environments.

“EFSS are basic features that any modern ECM system must have,” said Doug Dennerline, Alfresco CEO. “We believe that Alfresco’s vision to offer customers a unique, hybrid approach with built-in file synchronization and sharing capabilities has been validated here.  More importantly, our customers appreciate our open architecture and have the flexibility to customize their solutions to their unique business need.”

In the report, Gartner also predicts: “By 2017, part of the enterprise file synchronization and sharing (EFSS) market will be absorbed into adjacent markets (e.g., collaboration and content management).”

“As Gartner indicates in the report, the shelf life of EFSS as a stand-alone product is short lived. File sync and share is moving to be just another feature within larger enterprise applications,” added Dennerline. “Besides, in our experience, the more highly valued the content, the more likely a customer is to use the Alfresco solution.”

To access the Gartner report, go to: https://www.alfresco.com/gartner/efss.

Attend Complimentary Crafter CMS Training at Alfresco Summit

Posted by on October 15, 2013

Crafter Software is pleased to offer complimentary Crafter CMS training!

Learn the basics of Crafter CMS for web content and web experience management in a single day class hosted on the day prior to the Alfresco Summit.

You will learn about:

  • Crafter CMS Architecture
  • Content type management and template construction
  • Creating dynamic and targeted experiences

Trainees will be required to bring their own machine (Windows or OSX).
Software, training and lab materials will be provided by the instructor.

Trainee skills should include:

  • Basic understanding of WCM concepts: content types, templates
  • Basic HTML, CSS, JavaScript

Helpful if Trainees have:

  • A background in Alfresco
  • Understanding of basic operating system concepts
  • Ability to code and compile Java (some advanced labs will required coding.)

Request your training today.  Space is limited and registrations will be granted on a first-come, first-serve basis!

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Morpheus Drive – A Simple File Sharing UI for Alfresco that Solves the Dropbox Problem

Posted by on July 18, 2013

We all know that file sharing is necessary and much sought after by those in both the consumer and enterprise spaces. In fact, file sharing has become ubiquitous, meaning the ability to share files with anyone and anywhere with the availability of an internet connection, without the need to be inside a private network.

There are many reasons why people love ubiquitous file sharing. For one, it’s extremely user friendly and promotes high productivity – people aren’t wasting time trying to figure out how to use foreign tools. Good software is simple and doesn’t require much training, if any at all.

More importantly, what knowledge workers truly appreciate about these tools is the sense of freedom they get – the freedom to share files. Most people have probably experienced some common difficulties with file sharing in the workplace – from large file sizes, to file type restrictions, to inconveniences created by traditional file sharing methods (email, ftp, etc.) due to security policies in place that prevents document sharing outside the firewall.

The Dropbox Problem

As a result, users have turned to, and have become big fans of, tools like Dropbox, which give them the sense of file sharing freedom they desire. However, when presented in front of an organization’s legal counsel or CIO, these tools will often encounter resistance, fear, and ultimately rejection.

What’s so scary about tools like Dropbox? Here are two important reasons to consider:

  • Legal Issues – When you put your content up on a public infrastructure, you don’t really know where your data physically resides. This becomes an issue if you’re under contractual obligations or NDAs that disallow this.
  • Access Control Issues – What happens when an employee leaves a company and the content he/she uploaded is sitting out there? Or even worse, if that employee leaves under less than ideal circumstances, the problem is magnified because you don’t know what they could potentially do with the content. In the worst case scenario, those documents could be assets that affect your bottom line (e.g. internal strategy documents, intellectual property, etc.).

The above examples indicate real and serious concerns behind legal and CIOs’ reluctance to embrace the Dropbox’s and Google Drive’s of the world.

In addition, there’s also the issue of customization with these tools – you can’t just simply customize Dropbox. If you want something specific to your organization, then you’re pretty much out of luck going the Dropbox route.

Solving the Dropbox Problem

So how do organization go about to achieve ubiquitous file sharing without Dropbox?

The solution is Alfresco – an enterprise grade content management platform – that’s equipped with a variety of products that can help solve this problem with features such as an enterprise class repository, fine grained permissions, auditing, locking to help facilitate collaboration, versioning to manage content history, and workflow. Alfresco is also very flexible with its deployment options – it can be on premise or you can leverage Alfresco Cloud.

Alfresco in the cloud is a fully managed SaaS offering that helps organizations keep control of its content while providing users with powerful ways to access their content securely on any device, anywhere.

While Alfresco on premise allows certain content that needs to be kept behind a firewall to safely reside there, Alfresco Cloud provides the necessary freedom of access. However, given that a single piece of content’s lifecycle might require that it move in and out of the firewall, we don’t want to have to manage two distinct repositories.

The solution is Alfresco One, a hybrid cloud solution that enables an on-premise repository to maintain a bi-directional sync with a cloud-based repository. This solution also allows you to fully control permissions and access control for all your content in a single manageable store, allowing for content sharing across organizational boundaries without sacrificing internal processes.

 

CIO Approved Ubiquitous File Sharing

This hybrid solution meets all of your ubiquitous file sharing needs – large file uploads, consumer-like internet based file sharing – while also providing rich content services and eliminating the CIO’s and Legal’s headaches.

Organizations have the flexibility of picking and choosing what constraints to place on specific content, and content can now flow in and out of your firewall as needed.

As a web-based solution like Dropbox, you can easily interact with the system through two available web-based interfaces provided by Alfresco. Alfresco Share is a collaboration-based interface with a document library, calendar, and discussion forum, among other collaboration tools. The other option is Alfresco Workdesk, a configurable case management oriented user interface that enables organization of content into dynamic query-driven folders.

While these are great interfaces, they’re also tailored to meet specific user needs and aren’t always appropriate for all use cases – Alfresco Share is project oriented so all your content is boxed in this way, and Alfresco Workdesk is oriented around case management. Although it’s possible to customize in both cases, there are framework limitations imposed by best practices that maintain supportability and upgrade paths.

The Morpheus Way

Luckily there’s Morpheus Rivet, which gives users the best of both worlds by providing a highly customizable consumer-oriented, simple-to-use user interface without sacrificing any of the features of Alfresco.

Morpheus Rivet is composed of two components – Morpheus Drive and Morpheus IDE. Morpheus Drive is a simple, easy-to-use and customizable web-based user interface that communicates with the Alfresco repository to expose all of its powerful enterprise features. The UI is simple – similar to Dropbox and Google Drive – intuitive, and more importantly, is highly flexible for customizing the UI.

Morpheus IDE enables these customization by providing a development environment that allows users to easily customize Morpheus Drive to fit specific needs. The development environment allows users to code, edit existing Drives, preview and test the environment, and publish it out to a live Morpheus Drive.

With Morpheus IDE, you can also manage UI’s not only how it appears on a browser, but also on tablets, mobile devices, and virtually any channel you want to publish the interface to. This helps to greatly reduce costs from having a separate system for each channel.

With Morpheus Rivet, organizations can now achieve ubiquitous file sharing through a user-friendly interface, without compromising on security and customizability.

For more information about Morpheus Rivet, contact sales@rivetlogic.com.

Personalizing and Targeting Web Content for Customer Experience Management

Posted by on August 28, 2012

Content targeting is all about getting the right content to the right user at the right time. While targeting used to be something large companies with big budgets did to make incremental improvements on transactions, it’s becoming increasingly important that organizations of all sizes start looking at content targeting.

Mobile devices have drastically changed the internet landscape, and the change they’re bringing is moving very fast as mobile use of the internet is expected to take over desktop use by 2014. And it’s not just about people visiting your sites on a different form factor, but also how they use your sites. People are online more often than ever before, but in shorter bursts for specific, immediate needs in the context of their daily activity. In order to hold the attention of this new type of Web consumer, we must speak directly to them with content that is relevant to who they are, where they are, and what they need or are doing.

So how do you tailor your website to deliver targeted content to specific audiences? Traditional approaches to handle audience specific content on websites include creating mixed audience pages with content that speaks to more than one audience on a given page, or creating stove-pipe websites where sections are dedicated to each audience, or a mixture of the two. These approaches make it difficult for users to get to the content they want and need efficiently, especially in a mobile context.

In our most recent webinar, we discussed in detail what content targeting is and how our Crafter Rivet WEM solution enables delivery of real-time, dynamic and personalized content based on visitor profiles, behavioral patterns, social graphs, and more.

To learn more, a recording of the webinar is available on our website, and the slides are available here.

Crafter Rivet & Alfresco How-To Demos

Posted by on August 02, 2012

We all know the importance of creating engaging and content-rich websites to keep up with the demands of the modern day user. New websites often need to be created quickly to satisfy a variety of business needs – new product launches, events, marketing campaigns, and more. The process should be hassle free, intuitive and user-friendly for content authors and publishers.

This is why we developed Crafter Rivet, our award-winning Web experience management application built on Alfresco 4. It provides business users with a powerful toolset for easily building rich websites.

In two recent webinars, we demonstrated some of the robust features of Crafter Rivet by showing users how to build a website from scratch with Crafter Rivet and Alfresco and how to migrate your existing website to Alfresco 4, both in just 30 minutes.

If you’re interested in seeing these demos, recordings of both webinars are available on our website, http://rivetlogic.com/resources/webcasts.