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Recap of Liferay Symposium North America 2016

Posted by on October 03, 2016

The annual Liferay Symposium North America was held in Chicago recently, where the trending topic was getting to the heart of the customer experience. In two session-packed days, Liferay Symposium brought together the brightest thought leaders to share why they’re succeeding at deeply personalized customer experiences, where digital transformation is going next and how Liferay is taking them there.

If you weren’t able to attend this year’s event, Liferay’s Live Blog provides a great recap of both Monday and Tuesday.

Here are some of our highlights from the event…

Our booth is set up and ready to go!

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We sponsored this year’s After-Party and decided to do something different by taking it off site. It turned out to be a huge hit, as attendees got to enjoy a relaxing cruise along the historic Chicago River.

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We’re honored to receive a Community Excellence Award that recognizes our commitment and ongoing contributions to the Liferay community. Congrats to all the Pulse Award winners!

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And last, but not least, one lucky raffle winner got to walk away with this autographed Jim McMahon jersey!

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Awesome Customer Experience Begins with Customer Context

Posted by on April 01, 2016

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With 68% of all Americans owning smartphones, it’s no wonder that many companies place a huge emphasis on mobile first. Yet from Starbucks to Uber, companies are realizing what matters are screens, not devices, and these mobile app driven companies are quickly adding complimentary web apps to create a better customer experience. The “context first” focus is the next wave of customer experience design that will soon replace mobile first as the leading approach to customer experience design. This smarter, more seamless design caters to the best of both worlds (mobile and web) and helps designers break away from designing for mobile by removing functions previously created for large screens.

Mobile is Not Enough

Simply put, mobile first is really a design strategy and not a complete method of approaching customer experience. It, in fact, limits the scope of the overall customer experience. While the optimal screen size is still a moving target, and there is fast-paced change concerning which screen size is best for varying contexts, it really all comes down to access to consuming and publishing information. From screens on wrists to tablets and notebooks, information via screens and not devices is the overarching concept that the “context first” design solves.

Customers, be they B2C or B2B, want a buying journey synchronized with their daily life as they interact with a brand’s products and services through numerous touchpoints and varying contexts (other than mobile). When companies stick with a mobile first design they miss out on key opportunities for customer engagement. A recent Gallup poll indicated that engaged customers buy 90% more frequently and even wary customers will give more money to companies they feel emotionally connected to – while ignoring others.

Context First Design

Servicing customers in a way that takes advantages of the situational context of use will create a better customer experience every time. Whether this means eliminating steps to speed up the process or, adding a step or two to enable the customer to easily broadcast their activities to their social circle, all depends on the objectives at hand.  For example, most people don’t take their laptop to the beach and no one is creating the board deck from their smartphone, so considering what screen is best for input and what screen is best suited for output can make all the difference. The ultimate goal, of course is to help the customer achieve their intended objective in a way that delights in their current context.

Context first is significant because it focuses on why a customer is engaging with a brand or company and allows companies to respond to each phase in a customer’s decision journey as well as the customer’s interaction with technologies outside of mobile. Additionally, it gives companies a broader lens of customer content and valuable customer data to better drive engagement and deliver a highly personalized, responsive and more ubiquitous customer experience.

Imagine the possibilities for the customer experience and top line growth of a company with the ability to completely address all context drivers to further engage customers and enhance their experience.  Context first opens doors for brands that were once closed by mobile-first thinking.

 

7 Reasons Why You Should Upgrade Your Liferay Implementation

Posted by on March 08, 2016

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If you’re using Liferay 6.1 or below, then you might be aware that Liferay ended their 6.1EE support last month. With version 7.0EE set for release later this year, many businesses have an upgrade decision to make: whether to upgrade to 6.2EE or wait for the much anticipated version 7, which includes a completely new look and feel, new product and control menus, enhanced image selection experience, improved document management capabilities, and much more!

If your organization is an early adopter of the latest and greatest software, then waiting for Liferay 7.0 and upgrading then may be the right move for you. However, many other organizations prefer to wait until the initial kinks associated with any new major release have been worked out before deciding to upgrade. If you fall into that latter category, then upgrading to Liferay 6.2 now may be the better option.

For those that are considering a Liferay 6.2 upgrade, we’ve compiled a list of the top seven reasons through most noted features that we feel will help maximize your Liferay implementation…

#1: Mobile Device Preview & Responsive Design

Liferay 6.2 has done a spectacular job with its new mobile support features. And as businesses worldwide are seeking to strengthen their mobile presence, Liferay 6.2’s Mobile Device Preview and Responsive Design helps simplify the process and easily tops the list as the best reason to upgrade.

Liferay 6.2’s support of responsive themes means that sites can now automatically adapt to the appropriate screen size of the mobile device or tablet that’s accessing the portal pages. The power of this feature lies in the ability for it to address tablets and mobile devices at the same time, allowing the page structure and layout to dynamically change based on the screen size of the visiting device.

In addition, Liferay administrators and authors can preview site pages on mobile devices without the need for a physical device to test the site, allowing any changes to be easily previewed prior to going live. This enhances the ability to test and optimize for various mobile devices in a much more efficient way.

#2: New Control Panel UI

The main goal of the new control panel is user-friendliness, by addressing some of the challenges that have been growing since its introduction in Liferay 5.2, including:

  • Loss of context
  • Complexity
  • Mix of portal-wide, site, and personal account administration
  • Outdated UI
  • Empty first page
  • Non-intuitive navigation

Liferay 6.2 took steps to address these Control Panel issues by making it much more intuitive and user-friendly, through restructured navigation, more intuitive UI, and reorganized portlets.

#3: Enhanced Calendar

Liferay 6.2’s new calendar has several enhancements to benefit both internal and external users. Some of these features have even been implemented based on feedback from existing Liferay customers, which include:

  • Multiple Shareable Calendars
  • Resource Reservations
  • Custom Event Types

#4: Web Content Management Enhancements

With Liferay 6.2, users can now organize their Web content in folders and sub-folders, similar to documents and media.

#5: Drag-n-Drop Support for Document Uploads

Liferay Portal users can now drag a document from their desktop and drop it into the browser for document and media uploads.

#6: Application Display Templates

Application Display Templates (ADT) are similar to site and page templates, but at the portlet level. This allows custom templates for Liferay applications to be created and portlets to be re-skinned.

From a user perspective, this feature simplifies customization of the portlet display. And for developers, this saves them from having to modify the portlet configuration code every time a new setting is required.

#7: Improved Staging and Import/Export Features

These improvements will not only facilitate moving portlet data between environments, but also assist with development.

Liferay 6.2 Staging and Import/Export enhancements include:

  • Simplified configurations
  • Providing of status during publishing process
  • Providing of summarized information before and after publishing
  • Increased support of import/export scenarios

Well, there you have it, the top seven features of Liferay 6.2 that we think have the largest impact on your existing implementation!

If you need even more reasons, read our full white paper for 11 total reasons to upgrade! And if you’re already planning an upgrade, check out how Rivet Logic can help in our datasheet!

Rivet Logic Exhibiting at HIMSS16, Focused on Improving Healthcare Through the Use of IT

Posted by on February 16, 2016

With less than two weeks to go, the countdown to the annual HIMSS Conference and Exhibition is officially under way. The event will be held at the Sands Expo and Convention Center in Las Vegas from February 29 – March 4, 2016, and is expected to bring together 40,000+ health IT professionals, clinicians, executives and vendors from around the world. Attendees will learn about and discuss health IT issues, and on the exhibit floor, see innovative solutions designed to transform healthcare.

The exhibit floor will feature specialty exhibit areas such as Connected Health Experience, Cybersecurity Command Center, Clinical & Business Intelligence Knowledge Center, The HIMSS Interoperability Showcase, among others.

Rivet Logic is excited to be a first time exhibitor at HIMSS in the Connected Health Experience, a centralized destination experience for connected and wireless technologies. The Connected Health Experience combines the Connected Patient Gallery, Mobile Health Knowledge Center, Games for Health and a new focus on telehealth. Attendees will experience how emerging wireless and connected technologies address patient and consumer engagement, manage chronic conditions and create efficiencies in the healthcare system.

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Topics include:

  • Mobile devices and applications
  • Patient portals and patient engagement/experience
  • Behavior change, wellness, medication adherence and gaming
  • Telehealth and remote patient monitoring
  • Wireless connectivity and access to health in remote, rural and underserved regions
  • Wearables and self-insured employee health
  • Wireless and mobile security and standards

Rivet Logic is also scheduled to present a speaking session in the Connected Health Experience pavilion at 1:00 pm on March 1 as we discuss best practices for patient, provider and member engagement.

If you’re planning on attending HIMSS, stop by our booth and hear how we’re helping healthcare solution providers enable better care by increasing engagement through solutions such as patient and member portals, enterprise collaboration, and mobile apps!

And if you’re a first time attendee, check out these planning tips and tips for navigating the event successfully to get the most out of your HIMSS experience!

See you in Vegas!

5 Reasons You Should Consider Building a Native Mobile App

Posted by on June 12, 2015

The buzz around mobile has been around for a while and isn’t going anywhere, and with good reason. When over 90% of adults have their mobile phone within arm’s reach 24/7, it’s apparent that as a society, we’ve become largely dependent on our mobile devices. I bet the last time you forgot your phone at home, you felt like a part of you was missing, didn’t you? Well, you’re not alone.

With the population spending more and more time on their mobile devices, businesses can no longer afford to ignore their mobile experience. With an unlimited amount of information at their fingertips, consumers expect the ability to quickly access whatever info they need at that moment. And that’s not just limited to consumers. In B2B environments, business users are researching products and services on their smartphones, and performing tasks that would typically be done on desktops.

mobileapp-bannerleftThis requires a different approach to strategizing for mobile, a mobile-first approach. The question is no longer “should I build a responsive site or a native mobile app?” It’s not a matter of one versus the other. Businesses today need to have a mobile friendly website, period. It’s what your audience expects.

The question now becomes, “is mobile web enough?” To bring your customer engagement to the next level, it’s a good idea to consider a native mobile app. If you’re still not convinced, here are five advantages of mobile apps that makes the UX superior:

  1. Better handling of touch, gestures, and swipes – Side to side swiping, while very popular on mobile apps and desktop sites, doesn’t work as well on mobile websites
  2. Faster and more responsive – While mobile sites download the experience and data for each page through verbose HTML, mobile apps already contain most of the experience definition and only need to download the data
  3. Easy to continue where you left off – Mobile apps allow users to carry on tasks that span over long periods of time without having to log back in each time
  4. Tighter device integration – Mobile apps are much better equipped at handling features like geo-location, camera, and push notifications. While HTML5 is capable of supporting some of these device integrations, it’s not to the same degree and is often a power drainer
  5. Integration with other apps – It’s much easier and seamless to launch from one app to another app, than from an app to a mobile web app (take using your Facebook login to login to Pinterest for example)

Well, there you have it, five advantages that native mobile apps have over their mobile web counterparts. Of course, this doesn’t mean everyone should go and replace all their web apps with native apps. Each business still needs to determine what works best for them. But this provides some areas for consideration the next time you’re trying to decide whether or not to build that mobile app!

 

Liferay Symposium 2014 Talks Audience Engagement

Posted by on September 10, 2014

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The fall conference season is officially upon us! In less than a month, Liferay is bringing their annual North America Symposium to the east coast, held in Boston, MA from October 5-7, 2014.

This year’s Liferay NAS will focus on various ways of engaging with your audience, with an agenda packed full of hot topics around mobile, social, the best of the latest Liferay release, and best practices for upgrading. Attendees can also expect to dig deep into Liferay Portal 6.2, see new official plugins for Liferay Social Office, Sharepoint, Google Drive, and Google Login, along with a first chance to see the product roadmap for Liferay 7.0 and beyond.

Still not convinced? Here are the TOP 5 REASONS for going!

  1. Hands-on Workshops & In-depth Technical Sessions 
    Learn directly from Liferay masterminds on such hot topics as content targeting, single page architecture, social, and responsive design. Further maximize your investment by attending a post-symposium training.
  2. Meaningful Opportunities for Collaboration 
    Take advantage of Speed Consulting appointments with Liferay’s senior consultants. Meet face-to-face with other Liferay users and enthusiasts.
  3. Real World Enterprise Client Case Studies 
    Gain insight into enterprise productivity, mobility, and web engagement for the future. Learn how Liferay is providing tangible business values and solutions to our key clients.
  4. Access to a Community of Experts 
    Connect with innovative sponsors and exhibitors face-to-face in a dedicated space, and learn more about their enterprise-ready solutions.
  5. A Sunday Spectacular! 
    Kick off the first day with an exhilarating 5K run/walk along the Charles River Esplanade. Liferay will donate $100 to Solidarity and/or Living Water for every participant. Top off the night with some of Boston’s finest bites & beers at the evening welcome reception.

Rivet Logic will again be participating as a Platinum Sponsor and presenting a customer case study featuring IEEE (the world’s largest professional association for the advancement of technology), to discuss how they built an innovative, enterprise intranet solution on the Liferay platform.

We hope to see you in Boston!

Rivet Logic and Liferay Talk Social Intranets at Boston Roadshow

Posted by on August 07, 2013

A Liferay Roadshow is making a stop in Boston on August 14, 2013, and Rivet Logic is hosting the event! This lunch seminar will teach attendees about Liferay Portal 6.1, its robust capabilities, and how it can be used to address a variety of business challenges — in particular, achieving smarter enterprise collaboration through a social intranet solution.

For today’s enterprises, building internal employee communities within the enterprise offers tremendous strategic advantages, including greater opportunities to share knowledge across departments, to encourage employee interaction and feedback, and to assist in meeting organizational challenges through team-building and collective problem solving.

This special lunch event will cover topics including:

  • Organizational benefits gained through collaboration
  • Why organizations are turning to social intranet solutions to facilitate community and collaboration
  • Implementation best practices for a successful implementation and optimal user adoption
  • How to quickly and easily get started with a free, fully functional HRPortal solution that’s available through the Liferay Marketplace

Attendees will also see a live demo of Rivet Logic’s HRPortal solution, which serves as the foundation for any social intranet implementation.

For more information and to register, visit http://discover.liferay.com/RivetLogic081413.

We hope to see you at the Roadshow!

Happy Employees = Greater Workplace Productivity

Posted by on July 02, 2013

While most employers try to create a positive work environment for their employees, it’s hard to keep constant track of employee satisfaction levels, especially for large enterprises with thousands of employees. What most organizations don’t realize is just how great of a financial impact employee happiness can have on the organization.

Do the terms “absenteeism” and “presenteeism” ring a bell? According to a recent infographic created by digital agency Gravitate, lost work days caused by absenteeism — a habitual pattern of absence from work — related to stress cost approximately $30 billion a year, and even worse, lost productivity resulting from presenteeism — when a worker is physically present but lacks productivity — costs the U.S. approximately $200 billion annually! Those are some astounding numbers and should make any organization re-evaluate their workplace environment.

Not every organization can afford a Google-like playground of a work environment, where the abundance of employee perks make up for any extra added stress in the work place. So what can the rest of the organizations do? An effective way to increase employee satisfaction is through employee engagement, facilitated by collaborative internal communities that connect like-minded colleagues within the organization. Bringing an organization together has positive effects on the company culture, resulting in increased employee satisfaction and loyalty.

In a recent white paper, “How Social Intranets Enable Smarter Enterprise Collaboration“, we discuss the increasing need for enterprise collaboration in today’s workplace, along with how organizational benefits can be achieved through effective collaboration, and how a social intranet addresses these business needs.

Leveraging social tools that help connect people in creative ways, a social intranet offers a unified solution for addressing a number of corporate objectives — corporate branding and messaging, application aggregation, enterprise collaboration, social networking, document management, and more — while yielding a variety of organizational benefits, including employee engagement and satisfaction.

To download the white paper, visit, rivetlogic.com/resources/information-center.

 

Employee Happiness as a Business Tool

 

 

Web CMS and Digital Assets: Crafter Rivet / Alfresco Integration with Adobe Photoshop

Posted by on February 21, 2013

Digital assets are a key component of almost all web experience and customer engagement projects. In today’s era of engagement with all of the additional content targeting, personalization, internationalization and multi-channel publishing the number and permutation of digital assets associated with any given project are growing rapidly.  This trend will only continue as we move forward.  Content workers (authors, designers, content mangers) need to be able to create, locate, modify and manage the growing number of assets easily and efficiently in order to maintain brand quality and deliver projects on time and on budget.

In today’s blog entry we’re going to focus on the creative side of WCM (Web Content Management) and DAM (Digital Asset Management) even though this is only a small portion of the overall set of use cases.

Let’s begin by considering the following example use cases:

  • Create mobile appropriate image resolution variants
  • Create video stills
  • Imprint watermarks
  • Thumbnails for galleries and promotional kickers

Each of these use cases are important ingredients in providing the user with a great experience but they also introduce a lot of additional work for our content teams.  One of the ways to deal with the large volume of asset creation and manipulation responsibilities is to automate them.   The use cases mentioned above and many others like them are a perfect candidate for automation.

Crafter Rivet leverages Alfresco’s enterprise content management services for image transformation. With a few simple rules applied at the repository level it’s possible to provide your content team with image resolution variants, video stills, apply watermarks, to scale and crop thumbnails and then to make these assets available for review by our authors all in an automated fashion with no additional labor required beyond uploading the canonical assets.

Another important way to help our content teams cope with the sheer volume of digital asset related workload is to make sure our teams are able to work with the very best tools at their disposal.  With today’s modern browsers it is possible to provide a fairly decent set of tools / asset manipulation functionality right with-in the browser.  However, while purely web-based tools have their advantages they are often slower and much less powerful than the desktop tools serious content contributors are used to working with.

The biggest productivity boosts are gained when we empower our designers and other content workers on our team with rich, native tools that they are already familiar with and work  with on a daily basis.

Adobe’s creative suite (which contains tools like PhotoShop) is the quintessential software package for image/digital asset creation and manipulation.  Designers are deeply familiar with these tools and are able to leverage their enormous arsenal of capability to accomplish a tremendous amount of work in a short amount of time.  The issue that many organizations often face, is that while the tools themselves are great, the interfaces between the tools and the systems that ultimately store, manage and deliver the assets are either non-existent, human-process based, or have clunky integration. This gap creates a drag on the margin of productivity and introduces room for error.

Fortunately Alfresco, Adobe and Crafter Rivet Web Experience Management have a solution that connects rich, creative desktop tools,  to your systems of record (e.g. repository) and ultimately to your systems of engagement (e.g. website) in a seamless fashion.  Content creators work right with-in the rich, local tools that they are familiar and productive with and those tools are deeply integrated with the repository which means that all of the organization, policies, metadata extraction, and versioning provided by the repository etc are seamlessly integrated and enforced.  Alfresco is a CMIS (Content Management Interoperability Standard) compliant repository.  This standards based interface enables it to communicate with external applications like Adobe’s products in order to interact with and operate on the content, metadata, permissions, versions and so on housed within the repository.   Adobe provides a platform called Adobe Drive which enables its tools to connect in a rich fashion over CMIS to Alfresco.  Once we’ve connected our Adobe tools and our Alfresco repository authors working within Crafter Studio, the authoring and management component of Crafter Rivet can now see content updates coming from the Adobe tools right in context with the work they are doing through in context preview and editing. They can also interact with that content through the web based tools, workflow, versioning, metadata capture and publishing capabilities of Crafter Studio.

By closing the integration gap we can now provide powerful tools for productivity and at the same time do so in a way that makes it seamless and easy for our creative teams to collaborate across the entire process.

Click on the video below to see Adobe and Crafter Rivet WEM / Alfresco in action together!

Video of Photoshop altering images in Crafter Rivet Web CMS and Alfresco

 

Crafter Rivet is a 100% open source, java based web CMS for web experience management and customer engagement.  Learn more about Crafter Rivet at crafterrivet.org

Web CMS Content Enrichment with OpenCalais, Crafter Rivet and Alfresco

Posted by on February 15, 2013

Content enrichment is the process of mining content in order to add additional value to it.  A few examples of content enrichment include: entity extraction, topic detection, SEO (Search Engine Optimization,) and sentiment analysis.  Entity extraction is the process of identifying unique entities like people and places and tagging the content with it.  Topic detection looks at the content and determines to some probabilistic measure what the content is about.  SEO enrichment will look at the content and suggest edits and keywords that will boost the content’s search engine performance. Sentiment analysis can determine the tone or polarity (negative or positive) of the content.

Content enrichment provides an enormous opportunity to improve the effectiveness of your content.  However, it is clear that detailed analysis and the work of adding additional markup and metadata to content can be extremely time consuming for authors and content managers.  Fortunately there are many free and commercial services available that can be used to enrich your content while saving countless hours for authors and content managers.

One such service is OpenCalais from Thompson Reuters.  Open Calais is a toolkit of capabilities that includes state-of-the-art semantic data mining of content via restful services.

In the video below you’ll find a short demonstration of how OpenCalais can quickly be integrated with Crafter Rivet’s authoring platform (Crafter Studio) to make it extremely fast and easy for authors to enrich articles and other types of content with rich, structured metadata.