Author:

Stacy WengStacy Weng is the Senior Marketing Manager at Rivet Logic and oversees all corporate marketing related activities, partner relations and sales operations.

Find Meaning in Your Data With Elasticsearch

Posted by on March 28, 2017

We’re surrounded by data everywhere we go, and the amount is growing with each action we take. We rely on it regularly, probably a lot more than we even realize or would like to admit. From searching for nearby restaurants while traveling, to reading online product reviews prior to making a purchase, and finding the best route home based on real-time traffic patterns, data helps us make informed decisions every day.

However, all that data on its own is just data. The real value comes when you can find the right, relevant data when it’s needed. Better yet, take it a step further and find meaning in your data, and that’s where the real goldmine is.

Businesses are increasingly turning to search and analytics solutions to derive more value from their data, helping to provide the deep insights necessary to make better business decisions. Some popular use cases include:

  • Intelligent Search Experiences to discover and deliver relevant content
  • Security Analytics to better understand your infrastructure’s security
  • Data Visualization to present your data in a meaningful way
  • Log Analytics to gain deeper operational insight

At Rivet Logic, we realize the importance of data, and see the challenges businesses are facing in trying to make sense of their growing data pools. We’re excited to have partnered with Elastic – the company behind a suite of popular open source projects including ElasticsearchKibanaBeats, and Logstash – to deliver intelligent search and analytics solutions to help our customers get the most value out of their data, allowing them to make actionable improvements to websites for enhanced customer experiences!

A Real-world Use Case

How might this apply in a real-world scenario, you ask?

An example is a global hospitality customer of ours, who has partnered with Rivet Logic to implement three internal facing web properties that enable the company to perform its day to day business operations. With a reach spanning across 110+ countries, these sites are deployed in the cloud on Amazon AWS throughout the US, Europe and Asia Pacific, consisting of many data sources and used across multiple devices.

This customer needed a way to gain deeper insight into these systems — how the sites are being used along with the types of issues encountered to help improve operational efficiencies. Using Elasticsearch and Kibana, this customer is able to gain much better visibility into each site’s utility. Through detailed metrics, combined with the ability to perform aggregations and more intelligent queries, this customer can now gain much deeper insight into their data set through in depth reports and dashboards. In addition, the Elastic Stack solution aggregates all system logs into one place, making it possible to perform complex analysis to provide insightful data to better address operational concerns.

 

Alfresco is the Answer to Documentum’s Future Uncertainty

Posted by on December 13, 2016

Managing enterprise content is something that many organizations struggle with. Digital content is around us everywhere we go; enabling secure, enterprise-wide access to that content is critical for any business to remain competitive. Organizations often find themselves turning to Enterprise Content Management (ECM) solutions to help address these business challenges.

However, not all ECM systems are created equal. As the ECM and digital landscape have evolved, modern ECM solutions are offering many benefits that their legacy counterparts lack, including more out-of-the-box functionality, platform flexibility, ease of integration, open standards, and cost savings. If your existing ECM has become too costly to maintain or no longer aligns with your IT strategy, then it’s a good idea to start looking at alternative options.

In particular, if you’re a current Documentum customer, then you’re probably also aware of OpenText’s recent acquisition of Dell EMC’s Enterprise Content Division (ECD), which may have you wondering how the acquisition will impact you and your business. Will investment and innovation stall as Documentum products gets absorbed into a crowded portfolio of products? Will the people behind the products stay involved and remain there to help?

One alternative to consider is Alfresco, which provides a modern platform that can really help you to accelerate Digital Transformation initiatives and move from older technologies in a way that makes sense to your business.

Did you know that Documentum co-founder John Newton also co-founded Alfresco? While the two products have similar roots and both offer robust content management, collaboration, Records Management (RM), and Business Process Management (BPM) capabilities, there are also many differences that make Alfresco a more attractive option for better long-term ROI.

Here’s a quick breakdown of how the two platforms differ:

Alfresco Documentum
Technology
  • Modern infrastructure supporting open standards
  • Proprietary infrastructure relying on aging technology
Pricing
  • Software subscription model with no software purchase cost
  • No vendor lock-in: Flexibility in choosing system integration partners for solutions
  • Traditional software purchase fee with maintenance costs
  • Vendor lock-in: Solutions & add-ons can only be implemented through pricey Documentum consulting
Out-of-the-box Features
  • More robust set of features available out-of-the-box leveraging best-of-breed open source components
  • Integrated enterprise search through Solr and Collaboration through Share
  • Additional features available as add-ons for extra cost
  • Enterprise search requires additional installation & configuration; Collaboration available through third party integration offerings
Integration
  • Easy integration with third party systems through a variety of industry standard protocols (CMIS, REST, CIFS, FTP, WebDAV, etc.)
  • Difficult integration through a proprietary web services layer with limited functionality and lack of industry standards

Your ECM needs will continue to evolve, and the technologies you implement should be flexible enough to adapt to those changes. If your existing ECM no longer meets your business needs, then it’s time to consider switching to a solution that can help maximize the value of your content.

Recap of Liferay Symposium North America 2016

Posted by on October 03, 2016

The annual Liferay Symposium North America was held in Chicago recently, where the trending topic was getting to the heart of the customer experience. In two session-packed days, Liferay Symposium brought together the brightest thought leaders to share why they’re succeeding at deeply personalized customer experiences, where digital transformation is going next and how Liferay is taking them there.

If you weren’t able to attend this year’s event, Liferay’s Live Blog provides a great recap of both Monday and Tuesday.

Here are some of our highlights from the event…

Our booth is set up and ready to go!

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We sponsored this year’s After-Party and decided to do something different by taking it off site. It turned out to be a huge hit, as attendees got to enjoy a relaxing cruise along the historic Chicago River.

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We’re honored to receive a Community Excellence Award that recognizes our commitment and ongoing contributions to the Liferay community. Congrats to all the Pulse Award winners!

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And last, but not least, one lucky raffle winner got to walk away with this autographed Jim McMahon jersey!

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Creating Better Employee and Customer Experiences with Liferay and Crafter

Posted by on June 21, 2016

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The modern customer’s needs are ever increasing as they want information combined with the convenience of interacting with your brand whenever and wherever from various digital touchpoints and devices. Meanwhile, employees are demanding digital experiences that facilitate rapid information access, communication and enterprise collaboration.

To meet these demands, organizations are leveraging Web Content Management (WCM) solutions such as Crafter CMS to help deliver consistent and personalized experiences throughout the customer journey. And internally, portal solutions such as Liferay Portal are being used to address a variety of social business and collaboration needs.

But what happens when you want to share the same content across both internal and external sites? Is integration the key? While many organizations are realizing the business benefits of an integrated solution, it’s important to keep in mind that integration isn’t always the answer, and when it is, the approach taken can determine your implementation’s success.

Understanding Platform Differences

Gaining a clear understanding of how each technology can be used for addressing various business needs means recognizing what each technology is under the hood.

At a high level, Liferay Portal is a multi-tenant, site-based platform, allowing the creation of multiple sites — including websites, portals, social collaboration environments, e-commerce, big data solutions, and mobile apps. The sites are built with Liferay’s portlets, all of which sit under the Liferay umbrella, meaning these sites are being published to the web by Liferay.

Crafter CMS, on the other hand, is an enterprise WCM tool with robust content management features — including user-friendly content authoring, in-context preview, workflow, multi-channel publishing, versioning, and content delivery.

Architecturally, Crafter is very different from Liferay in the way content is delivered. Crafter employs a decoupled architecture, where content authoring and delivery occur separately. Crafter’s authoring component, Crafter Studio, is where all the authoring takes place, along with content being managed in an Alfresco repository.

Unlike Liferay, where publishing occurs within itself, Crafter publishes to a completely different environment through Crafter Engine, the delivery component. Crafter Engine is able to serve content to virtually any channel, whether it’s a website using any front-end framework (PHP, .NET, Java, etc.), mobile app, or other third party system. This is the fundamental difference between Crafter and Liferay, and understanding this is a vital part of knowing when to integrate or not.

Perspective Differences

Liferay and Crafter are both powerful platforms that can be used to address a variety of business needs, including many similar, overlapping use cases. This overlap creates confusion around when to use each of these tools and if they should be used together. We’ve seen organizations integrate these products for the wrong reasons, which result in a lot of wasted effort to correct those mistakes.

Determining if your business will benefit from using these two products together requires you to think about perspective. Based on your business needs, if you see a lot of overlap between the two products, then one platform should suffice and it’s probably not a good idea to integrate. However, if there isn’t much overlap, then integration makes much more sense as it allows you to leverage each solution’s strengths.

The amount of overlap really depends on your unique requirements and what you’re trying to accomplish with your website(s). Keep in mind that much of this is attributed to how websites and content management has evolved over the years and its affect on marketing’s needs. Today’s organizational websites have grown to become much more complex, often involving multiple sites that are then integrated with other enterprise systems, such as marketing automation, CRM’s, e-commerce, and analytics to provide a richer end user experience.

The key consideration here is the total number of web assets your organization has. Are you a small organization with just one website, or a large enterprise with a global presence with hundreds of web properties to maintain?

For smaller organizations with only one website, then either Liferay or Crafter on its own is fully capable of addressing most, if not all, content management needs. However, it becomes more complicated when it comes to larger organizations with more sophisticated digital experience needs that typically involve many different sites and touch points.

In the latter case, an example of an integration pattern that doesn’t work is when Crafter is being used solely for managing all web content, where the entire site is then published through Liferay as the front end. This pattern fails because Liferay controls its own look and feel, so trying to control it outside of Liferay breaks its architecture.

When there are multiple sites involved, it only makes sense to use both Liferay and Crafter when Liferay is just one of many delivery channels. An example would be an organization using Liferay for its employee intranet and Crafter to manage its global and regional websites. When the organization wants to publish content that needs to be delivered across all websites along with the intranet, that’s when it makes the most sense to integrate.

In this use case, Liferay manages its own intranet page. Within the page is an area that’s managed by Crafter that enables access to enterprise content while still adapting to the look and feel of the intranet.

 integration-patterns

This decoupled architecture, where content is separate from delivery, also makes it easy to expand and add additional delivery channels (mobile, social, etc.) for true multi-channel publishing. We’ve found this to be a great integration pattern for organizations that desire the flexibility to scale.

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To summarize, Liferay and Crafter are both very powerful at the platform level. If you’re thinking about integrating the two, it’s counter productive to perform a feature by feature comparison. Instead, design your solution based on your use case and not by focusing on features, as many different technologies will have the same features, but address each use case differently. And remember that integration isn’t always the answer, so do your research to understand the pros and cons. When done right, integrations can yield tremendous long-term benefits.

 

Customer Highlight: LifeCare – Delivering Dynamic Customer Experiences With Liferay Portal

Posted by on April 15, 2016

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Every customer project comes with its own set of challenges, but at the end of it, when everything’s running smoothly in production, it’s always exciting and rewarding to look at the finished product and see the positive impact it’s making for each customer.

Our latest case study tells the story of how we helped LifeCare, an industry leader in providing employer-sponsored work-life benefits to over 61,000 enterprise customers, improve overall customer experiences using a solution built on Liferay Portal.

As an industry recognized leader and innovator in Work-Life, LifeCare was the first in the industry to launch a work-life balance website. However, the existing Work-Life site was running on a 10+ year old homegrown legacy system that presented a slew of challenges, including a cumbersome site updating process and outdated design.

To maintain itself as an industry leader, LifeCare performed a complete overhaul of their Work-Life site, and chose to build the new site on the Liferay Portal platform. Liferay not only supports a modern responsive design on the front end, but also content management capabilities, effective delivery of LifeCare’s content and services, along with easy integration on the back end.

Working closely with LifeCare, Rivet Logic helped architect an innovative solution that supports sophisticated white labeling capabilities for LifeCare’s customers, allowing delivery of heavily personalized content without compromising on site performance requirements.

The new Work-Life site now offers a customized experience for LifeCare’s enterprise clients with improved functionality. And for LifeCare, giving control of the content publishing process to the business users meant more frequent updates and fresher content, while freeing up valuable time for IT to focus on other strategic initiatives.

Read the full case study to learn more!

Awesome Customer Experience Begins with Customer Context

Posted by on April 01, 2016

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With 68% of all Americans owning smartphones, it’s no wonder that many companies place a huge emphasis on mobile first. Yet from Starbucks to Uber, companies are realizing what matters are screens, not devices, and these mobile app driven companies are quickly adding complimentary web apps to create a better customer experience. The “context first” focus is the next wave of customer experience design that will soon replace mobile first as the leading approach to customer experience design. This smarter, more seamless design caters to the best of both worlds (mobile and web) and helps designers break away from designing for mobile by removing functions previously created for large screens.

Mobile is Not Enough

Simply put, mobile first is really a design strategy and not a complete method of approaching customer experience. It, in fact, limits the scope of the overall customer experience. While the optimal screen size is still a moving target, and there is fast-paced change concerning which screen size is best for varying contexts, it really all comes down to access to consuming and publishing information. From screens on wrists to tablets and notebooks, information via screens and not devices is the overarching concept that the “context first” design solves.

Customers, be they B2C or B2B, want a buying journey synchronized with their daily life as they interact with a brand’s products and services through numerous touchpoints and varying contexts (other than mobile). When companies stick with a mobile first design they miss out on key opportunities for customer engagement. A recent Gallup poll indicated that engaged customers buy 90% more frequently and even wary customers will give more money to companies they feel emotionally connected to – while ignoring others.

Context First Design

Servicing customers in a way that takes advantages of the situational context of use will create a better customer experience every time. Whether this means eliminating steps to speed up the process or, adding a step or two to enable the customer to easily broadcast their activities to their social circle, all depends on the objectives at hand.  For example, most people don’t take their laptop to the beach and no one is creating the board deck from their smartphone, so considering what screen is best for input and what screen is best suited for output can make all the difference. The ultimate goal, of course is to help the customer achieve their intended objective in a way that delights in their current context.

Context first is significant because it focuses on why a customer is engaging with a brand or company and allows companies to respond to each phase in a customer’s decision journey as well as the customer’s interaction with technologies outside of mobile. Additionally, it gives companies a broader lens of customer content and valuable customer data to better drive engagement and deliver a highly personalized, responsive and more ubiquitous customer experience.

Imagine the possibilities for the customer experience and top line growth of a company with the ability to completely address all context drivers to further engage customers and enhance their experience.  Context first opens doors for brands that were once closed by mobile-first thinking.

 

7 Reasons Why You Should Upgrade Your Liferay Implementation

Posted by on March 08, 2016

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If you’re using Liferay 6.1 or below, then you might be aware that Liferay ended their 6.1EE support last month. With version 7.0EE set for release later this year, many businesses have an upgrade decision to make: whether to upgrade to 6.2EE or wait for the much anticipated version 7, which includes a completely new look and feel, new product and control menus, enhanced image selection experience, improved document management capabilities, and much more!

If your organization is an early adopter of the latest and greatest software, then waiting for Liferay 7.0 and upgrading then may be the right move for you. However, many other organizations prefer to wait until the initial kinks associated with any new major release have been worked out before deciding to upgrade. If you fall into that latter category, then upgrading to Liferay 6.2 now may be the better option.

For those that are considering a Liferay 6.2 upgrade, we’ve compiled a list of the top seven reasons through most noted features that we feel will help maximize your Liferay implementation…

#1: Mobile Device Preview & Responsive Design

Liferay 6.2 has done a spectacular job with its new mobile support features. And as businesses worldwide are seeking to strengthen their mobile presence, Liferay 6.2’s Mobile Device Preview and Responsive Design helps simplify the process and easily tops the list as the best reason to upgrade.

Liferay 6.2’s support of responsive themes means that sites can now automatically adapt to the appropriate screen size of the mobile device or tablet that’s accessing the portal pages. The power of this feature lies in the ability for it to address tablets and mobile devices at the same time, allowing the page structure and layout to dynamically change based on the screen size of the visiting device.

In addition, Liferay administrators and authors can preview site pages on mobile devices without the need for a physical device to test the site, allowing any changes to be easily previewed prior to going live. This enhances the ability to test and optimize for various mobile devices in a much more efficient way.

#2: New Control Panel UI

The main goal of the new control panel is user-friendliness, by addressing some of the challenges that have been growing since its introduction in Liferay 5.2, including:

  • Loss of context
  • Complexity
  • Mix of portal-wide, site, and personal account administration
  • Outdated UI
  • Empty first page
  • Non-intuitive navigation

Liferay 6.2 took steps to address these Control Panel issues by making it much more intuitive and user-friendly, through restructured navigation, more intuitive UI, and reorganized portlets.

#3: Enhanced Calendar

Liferay 6.2’s new calendar has several enhancements to benefit both internal and external users. Some of these features have even been implemented based on feedback from existing Liferay customers, which include:

  • Multiple Shareable Calendars
  • Resource Reservations
  • Custom Event Types

#4: Web Content Management Enhancements

With Liferay 6.2, users can now organize their Web content in folders and sub-folders, similar to documents and media.

#5: Drag-n-Drop Support for Document Uploads

Liferay Portal users can now drag a document from their desktop and drop it into the browser for document and media uploads.

#6: Application Display Templates

Application Display Templates (ADT) are similar to site and page templates, but at the portlet level. This allows custom templates for Liferay applications to be created and portlets to be re-skinned.

From a user perspective, this feature simplifies customization of the portlet display. And for developers, this saves them from having to modify the portlet configuration code every time a new setting is required.

#7: Improved Staging and Import/Export Features

These improvements will not only facilitate moving portlet data between environments, but also assist with development.

Liferay 6.2 Staging and Import/Export enhancements include:

  • Simplified configurations
  • Providing of status during publishing process
  • Providing of summarized information before and after publishing
  • Increased support of import/export scenarios

Well, there you have it, the top seven features of Liferay 6.2 that we think have the largest impact on your existing implementation!

If you need even more reasons, read our full white paper for 11 total reasons to upgrade! And if you’re already planning an upgrade, check out how Rivet Logic can help in our datasheet!

Rivet Logic Exhibiting at HIMSS16, Focused on Improving Healthcare Through the Use of IT

Posted by on February 16, 2016

With less than two weeks to go, the countdown to the annual HIMSS Conference and Exhibition is officially under way. The event will be held at the Sands Expo and Convention Center in Las Vegas from February 29 – March 4, 2016, and is expected to bring together 40,000+ health IT professionals, clinicians, executives and vendors from around the world. Attendees will learn about and discuss health IT issues, and on the exhibit floor, see innovative solutions designed to transform healthcare.

The exhibit floor will feature specialty exhibit areas such as Connected Health Experience, Cybersecurity Command Center, Clinical & Business Intelligence Knowledge Center, The HIMSS Interoperability Showcase, among others.

Rivet Logic is excited to be a first time exhibitor at HIMSS in the Connected Health Experience, a centralized destination experience for connected and wireless technologies. The Connected Health Experience combines the Connected Patient Gallery, Mobile Health Knowledge Center, Games for Health and a new focus on telehealth. Attendees will experience how emerging wireless and connected technologies address patient and consumer engagement, manage chronic conditions and create efficiencies in the healthcare system.

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Topics include:

  • Mobile devices and applications
  • Patient portals and patient engagement/experience
  • Behavior change, wellness, medication adherence and gaming
  • Telehealth and remote patient monitoring
  • Wireless connectivity and access to health in remote, rural and underserved regions
  • Wearables and self-insured employee health
  • Wireless and mobile security and standards

Rivet Logic is also scheduled to present a speaking session in the Connected Health Experience pavilion at 1:00 pm on March 1 as we discuss best practices for patient, provider and member engagement.

If you’re planning on attending HIMSS, stop by our booth and hear how we’re helping healthcare solution providers enable better care by increasing engagement through solutions such as patient and member portals, enterprise collaboration, and mobile apps!

And if you’re a first time attendee, check out these planning tips and tips for navigating the event successfully to get the most out of your HIMSS experience!

See you in Vegas!

Creating a Successful Multi-channel Customer Experience

Posted by on February 11, 2016

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Forrester has coined the term Age of the Customer to describe today’s customer-centric era. To succeed, businesses must not only undergo a digital transformation, but to also do so with their customers’ needs in mind.

The modern consumer’s demands are ever increasing, they want the convenience of researching and comparing products online, and they want that information to be delivered on their terms. They also want options, with the ability to choose when, where, and how they interact with your brand.

Meanwhile, the digital landscape is ever changing, with the number of touchpoints on the rise, and each interaction with your brand is a piece of the overall experience. The key to a successful multi-channel approach is to put users at the center of your digital strategy and offer them a consistent experience throughout the entire journey that may span across multiple channels in a single transaction.

However, that consistent multi-channel experience also needs to be contextual, to serve up relevant content that enable users to more effectively perform tasks based on different scenarios they may be in. For example, a banking desktop site might show the user’s account summary after they log in, whereas its mobile app might want to show nearby branch locations.

Your technology needs to simplify this otherwise complex process, through a flexible solution that’s able to serve up that seamless experience for your users – they need to be able to switch from a desktop site to mobile app, and be able to pick up exactly where they left off.

To accomplish this, businesses need a flexible Multi-channel Content Management solution that can effectively engage a variety of audience groups across all applications, devices, and channels.

Rivet Logic’s Multi-channel Content Management solution is a seamless integration of Crafter CMS and Alfresco, enabling businesses to create and manage all content types through a user-friendly authoring tool, then publish to any or all channels and formats in a single step!

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The solution leverages Alfresco for its powerful content management capabilities and Crafter CMS for its modern platform for building and managing rich online experiences across all digital channels. The result is a solution that allows you to create engaging, two-way conversations with your users to enable that personalized interaction with your brand!

Learn more about how you can benefit from a Multi-channel Content Management solution in our datasheet.

In 2016, It’s Time to Drive Deeper Customer Engagement Through Deeper Data Insight

Posted by on January 06, 2016

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2016 is officially upon us! A new year means a fresh start with new and improved strategies and goals, right? If you haven’t already reflected on the success of your organization’s 2015 customer experience objectives, now’s a good time to do so, to see what worked or didn’t, and how to better strategize in the coming year for better results.

Some questions to ask your self are:

  • Did you achieve the level of customer engagement you’d hoped for?
  • What worked and what roadblocks did you encounter?
  • Can your technology stack adequately handle your existing and future needs?
  • What new strategies and projects should be on your roadmap this year?

Lesson From the Holidays 

The holiday season might be over, but there’s a lot to be learned. In the midst of the season, people were faced with busy schedules as they tried to squeeze in last minute shopping in between holiday parties and travel plans.

Today’s consumers move at a faster pace than ever before, performing tasks on-the-go on mobile devices, and with online shopping rates at an all time high. The challenge for brands is to keep up and stand out from the digital noise.

More consumers are doing comparison shopping between competitors, and the ability for a brand to deliver the right content at the right time through the right device can be the determining factor between winning or losing out on a customer.

The holiday season was a prime example of how critical it is for businesses to incorporate a big data strategy into an overall customer experience strategy to optimally capture the attention of today’s consumers. And this isn’t just limited to retailers or the holiday season specifically, but really applies to any business that can benefit from deeper customer engagement. Ultimately, your goal as a brand is to empower your customers to purchase through whichever channels that suit their needs by helping to move them along their customer journey.

It’s Time to Leverage Your Data

At the same time, the holidays in itself also presented a data goldmine with a wealth of valuable behavioral data for businesses to collect, analyze, and leverage to make better business decisions! Imagine if a travel company knew from previous behavioral data that a specific customer traveled to somewhere warm for the holidays every year and could target them with relevant travel offers? This would more likely result in a purchase vs. sending generic offers that may or may not align with the customer’s interests.

Rivet Logic’s Data Services Practice is focused on helping our customers make better and smarter decisions through deeper data insight, allowing them to keep up with evolving user demands and increasing data volumes. Our full suite of data services solutions include:

  • Enterprise Data Hub – Provide a single view of the business
  • Analytics Platform – Gain insight into data to make real-time decisions
  • Customer Identity Platform – Collect, analyze and personalize the customer experience
  • Mobile Infrastructure – Build a mobile app that’s flexible and scalable
  • Product Catalog – Flexible and responsive to cater to evolving business demands
  • Content Management and Discovery – Manage, discover and surface content for the user

In 2016, it’s time to rethink how to drive deeper engagement with your audience – through better tracking of the customer experience, delivery of personalized contextual content, maximizing the effectiveness of your campaigns, optimizing your business operations, and ultimately increasing your sales and revenue.

Learn more about Rivet Logic’s Data Services solutions and how it can help your business in our datasheet.